Part Time Auction Support Specialist (Manheim)

Cox Automotive; Matteson (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

Cox Automotive in Matteson, IL is seeking an Auction Support Specialist to join on-site team for a part-time schedule (15-20 hours/week: Tue/Wed/Thu). Responsibilities include recording lane and Simulcast bids in AS400, verifying vehicle data with the auctioneer, managing titles, and coordinating with client services to handle customer requests across phone, email, and chat.

Spanish skills are a plus. The role requires strong attention to detail, good organization, and the ability to stay

Qualifications

• High School Diploma or GED required.
• Less than 2 years of experience typical for the role.
• Effective communication skills are necessary.
• Ability to stay focused in fast-paced sale-day activities.

Responsibilities

• Record lane and Simulcast bid amounts in AS400.
• Enter customer data and process sold units.
• Verify/enter lights and run order accuracy with auctioneer.
• Support auctioneer with vehicle announcements and notes.
• Call and email on late titles.
• Use Salesforce for title-absent support.
• Coordinate with client services to respond to customers via phone, email, chat, and tickets.
• Other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Bilingual Spanish

Education

High School Diploma/GED

Tools

AS400

Salesforce

Job description

This position is NOT remote- it is conducted on-site, in office.

This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies.

Part time position: Approximately 15-20 hours per week (Tuesday, Wednesday, Thursday schedule)

Key Responsibilities:

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.


• Work with auctioneer virtually to verify system information accurately represents vehicle.


• Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.


• Operate monitor virtually, work with auctioneer to review Simulcast bids.


• Provide arbitration and other vehicle announcements to support auctioneer.


• Call and e-mail on late titles.


• Utilize salesforce for title absent support.


• In partnership of client services contact center operations to receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).


• Other duties as assigned.

Qualifications:

Minimum

• High School Diploma/GED


• Generally, less than 2 years of experience


• Effective communication skills required.


• Must possess good problem-solving and organizational skills.


• Ability to remain focused and composed during fast-paced sale-day activities.


• Regularly required to stand, walk, reach, talk and hear.


• Ability to lift 1-10 pounds.


• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred

• Ability to read, write and speak in Spanish.

Work Environment

• Occasional exposure to fumes, odors and weather conditions.