Part Time Auction Support Specialist (Manheim)

Cox Enterprises; Florida; On-site; USD 21,000 - 28,000; Part time

Job summary

Cox Enterprises' Cox Automotive Manheim location is seeking an Auction Support Specialist. This on-site, part-time role supports the auction day by recording lane data, processing sold units, and coordinating with the auctioneer virtually to ensure accuracy and timely signatures.

The schedule is approximately 15-20 hours per week (Tuesday, Wednesday, Thursday). Strong communication, problem-solving, and basic computer skills are essential; Spanish language ability is a plus.

Qualifications

• High School Diploma or GED required.
• Typically less than 2 years of experience in a related role.
• Strong communication and problem-solving abilities.
• Ability to stay focused during fast-paced sale-day activities.
• Proficiency with basic computer systems and data entry.

Responsibilities

• Record lane and Simulcast bid amounts in AS400 and verify sold units.
• Enter customer data and verify/enter lights.
• Coordinate with the auctioneer virtually to ensure vehicle information is accurate.
• Verify run order and ensure correct vehicle is keyed for sale.
• Monitor activity virtually and review Simulcast bids with the auctioneer.
• Provide arbitration and other vehicle announcements as needed.
• Follow up on late titles via calls and emails; assist with title absence in Salesforce.
• Respond to customer requests through multiple channels (phone, email, chat, tickets).
• Perform other duties as assigned.

Skills

Communication skills

Problem-solving

Organizational skills

Customer service

Attention to detail

Spanish read/write/speak

Education

High School Diploma/GED

Tools

AS400 system

Salesforce

Job description

This position is NOT remote- it is conducted on-site, in office.

This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies.

Part time position: Approximately 15-20 hours per week (Tuesday, Wednesday, Thursday schedule)

Key Responsibilities:

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.

• Work with auctioneer virtually to verify system information accurately represents vehicle.

• Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.

• Operate monitor virtually, work with auctioneer to review Simulcast bids.

• Provide arbitration and other vehicle announcements to support auctioneer.

• Call and e-mail on late titles.

• Utilize salesforce for title absent support.

• In partnership of client services contact center operations to receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).

• Other duties as assigned.

Qualifications:

Minimum

• High School Diploma/GED

• Generally, less than 2 years of experience

• Effective communication skills required.

• Must possess good problem-solving and organizational skills.

• Ability to remain focused and composed during fast-paced sale-day activities.

• Regularly required to stand, walk, reach, talk and hear.

• Ability to lift 1-10 pounds.

• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred

• Ability to read, write and speak in Spanish.

Work Environment

• Occasional exposure to fumes, odors and weather conditions.