Part-Time Associate Patient Care Coordinator

UnitedHealth Group; Town of Mukwonago (WI); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Paid time off

Health insurance

401(k) Savings Plan

Education reimbursement

Employee Discounts

Employee Assistance Program

Stock Purchase Plan

Voluntary Benefits

Job summary

UnitedHealth Group, partnering with ProHealth Care, is hiring a Part-Time Associate Patient Care Coordinator in Mukwonago, WI. The role supports patient intake, scheduling, and financial clearance while ensuring accurate data handling and excellent service.

Responsibilities include greeting patients, handling calls and video communications, and coordinating with multiple departments to finalize patient encounters. A $2,000 sign-on bonus is offered to external candidates.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service in an office or professional setting.
• Proficient with Microsoft Office products.
• Able to work rotating schedule from 7 am–3 pm.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing, providing excellent customer service.
• Protects confidential information and discloses only to authorized individuals.
• Assesses information to identify immediate emergency needs.
• Maintains knowledge of departmental procedures and physician on-call schedules.
• Enters and updates patient demographics and financial information.
• Obtains and manages necessary forms and signatures; scans documents as needed.
• Provides patients with financial responsibility information and collects liabilities.
• Coordinates with Financial Counseling, Scheduling, and clinical areas to complete patient encounters.
• Provides wayfinding and answers hospital information requests.
• Meets audit accuracy standards and works with error reports to resolve issues.
• May perform other duties as requested.

Skills

Customer service

Microsoft Office

Communication

Scheduling

Education

High School Diploma/GED

Tools

EMR system

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part-Time Associate Patient Care Coordinator (2391321)

Part-Time Associate Patient Care Coordinator - 2391321

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discovering the meaning behindCaring. Connecting. Growing together.

Location:240 Maple Ave., Mukwonago, WI.

Primary Responsibilities:

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Intermediate level of proficiency with Microsoft Office products
• Ability to work on the following rotating schedule from 7 am – 3 pm:
  • Week 1: Monday, Friday, and Saturday
  • Week 2: Sunday and Tuesday
• Must be 18 years of age OR older

Preferred Qualifications:

• 2+ years of customer service experience in a hospital setting
• 2+ years of scheduling experience in a clinical setting
• Experience in a medical office or emergency department
• Experience with electronic medical records system
• Knowledge of medical terminology

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.