Part-Time Associate Banker: Elevate Client Experience

JPMorgan Chase; New York (NY); On-site; USD 52,000 - 63,000; Full time

Job summary

JPMorgan Chase’s Chase branch is seeking an Associate Banker who will welcome clients, greet them, manage lobby flow with a tablet, and help schedule meetings while representing our brand with hospitality. You will deliver account servicing, assist with opening new accounts, educate clients on Chase Mobile App and online banking, and work with branch team to meet financial goals.

The role emphasizes building trusted relationships, delivering thoughtful service, and complying with bank policies;

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Relationship building

Communication skills

Problem solving

Team collaboration

Learning new products

Education

High school diploma or GED equivalent

Job description

JPMorgan Chase’s Chase branch is seeking an Associate Banker who will welcome clients, greet them, manage lobby flow with a tablet, and help schedule meetings while representing our brand with hospitality. You will deliver account servicing, assist with opening new accounts, educate clients on Chase Mobile App and online banking, and work with branch team to meet financial goals.

The role emphasizes building trusted relationships, delivering thoughtful service, and complying with bank policies;