Part-Time Assistant Manager - Level 1

BoxLunch & Hot Topic; Dublin (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a passionate Part-Time Assistant Manager who thrives in a music and pop culture environment. This role is vital in delivering exceptional customer experiences and supporting the store leadership team. You will leverage your fandom knowledge to train new recruits and drive sales targets while ensuring a collaborative and enthusiastic team atmosphere. If you love engaging with customers and have a flair for retail operations, this opportunity is perfect for you!

Qualifications

• 1+ year of retail experience with a passion for music and pop culture.
• Strong communication and leadership skills essential for team success.

Responsibilities

• Provide exceptional shopping experiences and support store operations.
• Lead sales floor activities and assist with visual merchandising.

Skills

Customer Service

Communication

Time Management

Leadership

Retail Operations

Education

High School Diploma or GED

Job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a key part of our success by supporting the store leadership team in providing an exceptional customer experience, ensuring that fellow fans can access the merchandise they love. You’ll leverage your fandom knowledge to train new recruits and support daily operations and sales targets.

WHAT YOU'LL DO

1. Provide an exceptional shopping experience that encourages customers to return. Impress them with your product knowledge, customer service skills, and enthusiasm for fandom.
2. Step in and lead when needed. Cover sales floor duties and support the management team during their absence.
3. Store operations. Open and close the store as needed, managing store keys responsibly.
4. Handle transactions. Operate the register, process sales, and utilize your fandom knowledge to promote add-on sales and benefits like BOPIS and curbside pickup. Communicate shortages or overages to your Store Manager.
5. Understand sales goals and KPIs. Be familiar with store sales plans, goals, and key metrics such as UPT and ADT.
6. Assist with visual merchandising. Support planogram updates, store layout, wall displays, fixtures, and merchandise mix.
7. Share trends and insights. Communicate fashion and music trend information to management and HQ partners.
8. Maintain store security. Work with management to prevent theft and misuse of store resources.
9. Support store maintenance. Help keep the stock room organized and the store tidy.
10. Build a passionate team. Contribute to developing and retaining a collaborative, enthusiastic team to run the store successfully.
11. Perform other duties. As assigned by your Store Leader.

WHAT YOU'LL NEED

1. At least 1 year of retail experience. A love for music and pop culture is a plus!
2. Strong skills in communication, time management, professionalism, operations, and leadership.
3. A high school diploma or GED.
4. The ability to navigate the store, merchandise products using store equipment, and lift up to 50 pounds.