Part - Time Assistant, Computer Lab Tech, OTS - FY 2027

Nevada System of Higher Education; Charleston (SC); On-site; USD 15,000 - 21,000; Part time

Job summary

Nevada System of Higher Education CSN campus seeks a Part-Time Assistant/Tech for the Office of Technology Services to support students in the computer lab. You will assist with basic troubleshooting, guide software usage, and maintain lab readiness in a fast-paced environment.

Reporting to the lab manager or senior technicians, you will help with hardware/software issues, asset tracking, and setting up devices for classrooms.

Qualifications

• Dependable, punctual, self-motivated with minimal supervision.
• Strong customer service skills (in-person and/or remote).
• Knowledge of computers, office applications, and internet usage (additional training provided).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Familiarity with calendar scheduling, internet searching, and document creation/editing.
• Ability to physically transport and maintain equipment, including work under desks.
• Must maintain academic standing as required for continued employment.

Responsibilities

• Assist in the computer lab front desk with computer station and/or printer issues.
• Troubleshoot basic hardware, software, and network connectivity problems on campus.
• Configure equipment, inventory assets and peripherals, and maintain basic records of job activities.
• Maintain organization and cleanliness of labs, office, and workbenches.
• Set up and image devices for bench stock and/or support engineers, including transporting, installing, securing, and cable management of devices in classrooms, labs, and staff offices.
• Perform bench stock inventory and reporting of all equipment.
• Assist with asset handling for surplus, salvage, moves, etc., under supervision of OTS staff.
• Assist support engineers with customer-facing situations, including troubleshooting and resolving technical issues for faculty, staff, and students (on-site training provided).
• Answer questions and direct students, faculty, and staff to resources when inquiries are made.

Skills

Customer service

IT knowledge

Troubleshooting

Communication

Education

IS101 course (C or better)

MOS Word: Associate

MOS Excel: Associate

Tools

Microsoft Office

Job description

Job Description

The primary role of the Part-Time Assistant/Tech in the Office of Technology Services (OTS) is to provide direct support to students in the computer lab, ensuring a welcoming and productive environment for learning and technology use. Responsibilities include assisting with basic troubleshooting, guiding students through software and system usage, and maintaining lab organization and readiness.

Candidates who demonstrate exceptional work ethic, strong IT knowledge, and technical skills may also be invited to contribute to broader departmental efforts. These contributions may include supporting front- and back-end systems, participating in technical projects, and assisting with departmental initiatives that enhance digital services across campus.

This paid part-time position reports directly to the manager and/or full-time technicians, as directed. On-site training in all processes and tools will be provided.

The individual must understand and be committed to the efficient operation of the department while maintaining confidentiality. The individual must take pride in the details of the position and be proficient at prioritizing and handling multiple tasks.

CORE RESPONSIBILITIES

• Assist in the computer lab front desk with computer station and/or printer issues or questions.
• Troubleshoot basic hardware, software, and network connectivity problems on campus.
• Configure equipment, inventory assets and peripherals, and maintain basic records of job activities.
• Maintain organization and cleanliness of labs, office, and workbenches, which may include cleaning, vacuuming, and recycling boxes and packaging materials.
• Set up and image devices for bench stock and/or support engineers, including assisting with transporting, installing, securing, and cable management of devices in classrooms, labs, and/or staff offices.
• Perform bench stock inventory and reporting of all technological and non-technical equipment.
• Assist with asset handling for surplus, salvage, moves, etc., under the supervision of OTS staff as needed.
• Assist support engineers with customer-facing situations, including troubleshooting and resolving technical issues for faculty, staff, and students in lab and classroom environments (on-site training provided).
• Answer questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.

REQUIRED QUALIFICATIONS

• Must be dependable, punctual, and self-motivated, and able to work with minimal supervision.
• Must demonstrate strong customer service skills (in-person and/or remote), including a positive and professional attitude.
• Knowledge of computers, office applications, and internet usage (additional training will be provided).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.), along with strong writing skills.
• Familiarity with calendar scheduling, internet searching, and document creation/editing.
• Ability to physically transport and maintain equipment, including work under desks.
• Ability to lift and transport 25-50+ lbs. repeatedly throughout the day.
• Must maintain academic standing as required for continued employment.

REQUIRED COURSES + CERTS

• Successfully completed IS101 with a grade of C or better (or equivalent coursework; verifiable transcript required).
• Microsoft Office Specialist (MOS) Word: Associate Level (verifiable certification required).
• Microsoft Office Specialist (MOS) Excel: Associate Level (verifiable certification required).

PREFERRED QUALIFICATIONS

• IT-related certifications such as MTA, CompTIA (A+, Network+, Cloud+, Security+), ACMT, HDI, or equivalent.
• Currently pursuing an IT-related field of study or career path.
• Letter of reference from faculty.

SALARY

$13.20/per hour

Exempt

No

Full-Time Equivalent

48.8%

Required Attachment(s)

To be considered for this position, candidates must attach the following documents:

• Resume/CV
• Cover Letter
• Current Class Schedule (if applicable)
• Unofficial CSN Transcript (if applicable)
• Documentation of IT Certification(s) (optional)

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Browse Jobs” process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type “Browse Jobs” in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination.

Posting Close Date

06/30/2027

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.