Part Time Animal Services Customer Experience Representative

Wake; Raleigh (NC); On-site; USD 34,000 - 40,000; Part time

Job summary

The Wake County Animal Center is seeking an Animal Services Customer Experience Representative to greet visitors, manage intake data, answer inquiries, and assist with daily shelter operations in Raleigh, NC. The role emphasizes empathy, strong communication, and ability to handle shelter animals with care.

Employment is temporarily part-time with varying weekend shifts, mainly 11:30 AM – 6 PM, and occasional weekday coverage. Prior cash-handling and customer service experience are preferred.

Qualifications

• High school diploma or GED
• Six months of job-related experience
• Equivalent education and experience are accepted
• Bilingual English-Spanish (preferred)

Responsibilities

• Complete routine office forms and records
• Record intake information, enter customer data, record payments, cancel or update accounts, and maintain records of customer interactions or transactions
• Greet people who enter the Animal Center, determine the nature and purpose of the visit, and direct or escort them to specific destinations
• Respond to requests for general information regarding regularly performed County activities
• Answer calls and emails including responding to requests for services, inquiries from customers both internally and externally, scheduling appointments, providing general information or direct requests to the appropriate area
• Handle incoming and outgoing animals, including leashing dogs, placing pets in carriers, removing cats from traps, and transporting pets to intake and from the kennels

Skills

Empathy

Communication

Interpersonal skills

Animal handling comfort

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

What You’ll Be Doing

TheWake County Animal Center exists to provide intake, care, and adoption servicesfor stray and homeless pets within Wake County.This includes assisting people who are surrendering their pets forrehoming or humane euthanasia, helping the finders of stray animals, facilitatingthe reclaim of pets from various intake sources, etc.

The Animal Services Customer Experience Representatives arethe "face" of the Animal Center; members of this team are often thefirst person customers interact with in person or on the phone. This team isresponsible for providing empathetic and understanding customer service to thecitizens of Wake County, as well as volunteers, fosters, and rescuegroups. In this position, you will berequired to maintain a positive and helpful attitude towards all customersregardless of why they are seeking services from the Animal Center. In this position, staff are also expected toperform general animal handling and should feel comfortable around variousanimals with varying degrees of friendliness.

CERs are expected to:

• Complete routine office forms and records
• Record intake information, enter customerdata, record payments, cancel or update accounts, and maintain records ofcustomer interactions or transactions and record details of customer inquiries
• Greet people who enter the Animal Center, determine thenature and purpose of the visit, and direct or escort them to specificdestinations
• Respond to requests forgeneral information regarding regularly performed County activities
• Answer calls and emails including responding to requests for services, inquiries from customers bothinternally and externally, scheduling appointments, providing general informationor direct requests to the appropriate area, process mail, performing routine wordprocessing and scanning, copying, compiling, sorting, or filing information
• Handle incoming and outgoing animals. This may include leashing dogs, placing petsin carriers, removing cats from traps, and transporting pets to intake and fromthe kennels

Varying schedule 16-20 hours/week. Primarily weekends but may includeweekdays as coverage is needed. Normal shifts 11:30 AM – 6 PM but may extend to8:15 AM – 6:30 PM. Does not include holidays.

The Wake County Animal Center is an open-admission animal shelter operated by Wake County Government and on average takes in between 7,000 to 9,000 animals each year. We receive all stray, abandoned and surrendered pets in Wake County. The Center works in partnership with fosters, volunteers, and local rescues, to treat and rehome thousands of homeless animals every year.

The Basics (Required Education and Experience)

• High school diploma or GED
• Six months of job-related experience
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• 2 years of cash-handling experience
• 2 years of customer service experience
• High-stress animal care such as emergency triage
• Experience in municipal animal shelters
• Bilingual (English-Spanish)

How Will We Know You’re 'The One'?

• Managing one’s own time to accomplish assigned tasks and shared responsibilities
• Actively looking for ways to help or assist people
• Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people
• Familiarity with the care and humane handling of shelter animals, such as dogs, cats and little critters
• Basic computer skills and knowledge, including Microsoft Word and Excel
• Ability to solve basic problems, while considering the full range of options to find solutions and making decisions to resolve situations

About This Position

Location: Wake County Animal ControlRaleigh, NC 27610

Employment Type: Temporary

Work Schedule: Varying schedule, primarily on weekends

Hiring Range: 24.98

Market Range: 24.98 - 29.36

Posting Closing Date: 7:00 pm on 11/8/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.