Part-Time Admission/Concession Specialist

City of Coral Gables; Coral Gables (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

The City of Coral Gables is seeking a Part-Time Admission/Concession Specialist to oversee the concession stand and admissions booth, ensuring customer satisfaction, cleanliness and food safety. You will direct activities, train staff, handle POS operations, and respond to guest inquiries while adhering to city and regulatory guidelines.

Responsibilities include supervising guest service representatives, managing inventory and daily revenue, and providing first-class service to park visitors

Qualifications

• Customer service excellence and guest interaction.
• Food safety awareness and compliance.
• Safety policies compliance and risk mitigation.

Responsibilities

• Supervise admission, concession and reception areas.
• Train and supervise Guest Service Representatives in concessions and admissions.
• Handle cash register transactions and POS operations.
• Provide exceptional customer service in person and by phone.
• Prepare reports and assist with facility maintenance and cleanliness.
• Oversee inventory and daily revenue reporting.

Skills

Customer service

Food handling

Workplace safety

Education

High school diploma

Tools

POS system

Job description

The Part-Time Admission/Concession Specialist is under the supervision of the facility supervisor or assistant supervisor or designee. This position is responsible for ensuring customer satisfaction, cleanliness and food safety in concessions and admissions. It is this person's job to direct and oversee all activities of the snack bar in accordance with the FDA (Food and Drug Administration), Florida Department of Health and the Florida Department of Agriculture. Employees in this position serve as the initial point of contact for all guest interaction responding to the needs, requests and/or inquiries of the establishment’s concession stand and admissions booth, while searching for and providing guests with answers or solutions to their concerns as instructed by the Supervisor.

The Admission & Concession Specialist will perform a variety of work including the direct supervision of all Guest Service Representatives working in Concessions and the Admissions booth. Responsibilities include: greeting members and guests, retail sales, cash register transactions, merchandising, inventory, customer service, daily revenue summary and security of facility. Work is performed within the guidelines of set policy and procedures and under the general guidance of the facility supervisor or assistant supervisor. He/she must have the knowledge to answer customer questions regarding hours of operation, facility, services and all parks programs.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Supervision of admission, concession and reception areas.

Train and supervise employees in the proper operation of concessions and admissions including:

• Outstanding Customer Service
• Food Handling
• Safety in the Work Place

Perform required clerical duties. Prepare reports and documents in accordance with departmental procedures. Complete financial reports for admission, concession and reception operations.

Operate a Point of Sale system/cash register and perform mathematical calculations.

Assist customers with program registration, facility rentals and memberships.

Operate a variety of office equipment including a multi-line telephone system, computer, copy machine and fax machine.

Provide exceptional customer service in person and over the telephone.

Assist in preparing the facility, equipment and/or materials for recreational activities, facility rentals and special events.

Observe, enforce and comply with all policies, rules, regulations, laws and ordinances of the facility, the department and the City of Coral Gables.

Maintain supply and equipment inventory control. Perform cost control activities and reports. Issue, receive and oversee the use and care of recreation and/or facility supplies and equipment.

Assist in the maintenance and cleanliness of the facility and equipment.

Administer basic first aid as required and prepare and complete required paperwork related to first aid.

Attend all staff meetings, trainings and other functions as required.

Secure facility at the close of daily operations.

Work evenings and weekends as required.

Performs Other Related Tasks As Required.

High school diploma or equivalent

Concessions Experience Preferred

Retail and cash handling experience preferred