Part Time Administrative Support Technician

Virginia Department of Education; Richmond (VA); On-site; USD 34,000 - 49,000; Part time

Job summary

Virginia Department of Education in Richmond, VA is seeking two Part Time Administrative Support Technicians to provide specialized administrative assistance to staff and the public on licensure matters.

Responsibilities include operating licensure systems, processing mail, indexing documents, drafting correspondence, and assisting with case assignments and research, using office automation tools to improve efficiency.

Qualifications

• Experience using basic office software and handling a variety of administrative tasks.
• Ability to manage large volumes of work independently and meet timelines.
• Strong written and verbal communication to assist staff and the public.
• Ability to explain regulatory frameworks and compliance processes clearly.

Responsibilities

• Independently operate computerized licensure system to review license action requests.
• Open and stamp licensure mail daily; sort by request category and payment.
• Assist in indexing and reviewing imaged documents for legibility.
• Draft general correspondence consistent with regulations and office policies.
• Assign cases daily to staff using the licensure system with accurate information.
• Provide assistance to staff and specialists researching cases for evaluation and processing.
• Use office automation tools to enhance data access and networking.

Skills

Data entry

Customer service

Education

High school diploma

College coursework or degree in business/public administration/education

Tools

Microsoft Word

MLO

eVA

Outlook

Job description

Title: Part Time Administrative Support Technician

State Role Title: Admin Office Specialist-III

Hiring Range: $30.00/hr

Pay Band: 3

Agency: Dept of Ed Central Operations

Location: Richmond, Virginia

Agency Website: doe.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Education (VDOE) is recruiting for two Part Time (WAGE) Administrative Support Technicians to perform support work of a specialized nature for the staff in the Department of Educator Workforce, Office of Licensure, by providing administrative assistance to Department of Education staff and the general public on all aspects of teacher education and licensure.

• Independently operate computerized licensure system to retrieve and review requests for action on licenses.
• Open and stamp licensure mail on a daily basis, sorts by category of request and payment.
• Assist in the indexing of imaged documents and reviewing of imaged documents for legibility daily.
• Draft general correspondence that is grammatically correct and consistent with regulations and office policies.
• Assign cases daily to staff members using the automated licensure system ensuring accuracy of information.
• Provide assistance to administrative staff and specialists in researching cases to provide information for evaluation and further processing of cases.
• Integrate the effective use of available technology to include office automation software, information access, data manipulation and networking.

Minimum Qualifications

• Experience in computer applications to include data entry, Microsoft Word software, MLO, eVA, and Outlook applications.
• Demonstrated experience in office environments which include a broad range and variety of program support, administrative procedures, managing large volumes of work independently, records management, answering telephone calls and meeting established timelines.
• Demonstrated ability to provide accurate technical assistance to individuals over the phone and in person.
• Demonstrated experience managing internal and external stakeholder communications by providing exceptional customer service and clarifying complex regulatory frameworks and compliance processes.

Additional Considerations

• High school diploma required; Coursework or graduation from an accredited college or university with a degree in business administration, public administration, education administration, communications or a related field or an equivalent combination of education and experience is preferred.
• Experience in an administrative support position preferred.

Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: [phone], [TTY: 786-8389]

Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workforce.

Contact Information

Name: Human Resources

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.