Assistant Community Manager

The Community Builders, Inc.; Massachusetts; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

PTO accrual

Health Savings Account

Life & Disability Insurance

401(k) with company match

Commuter benefits

FSA

Hospital & Critical Illness Insurance

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking an Assistant Community Manager in Massachusetts to oversee leasing, compliance, and rent optimization. The role emphasizes operations, resident retention, and delivering a quality living experience.

COS and LIHTC certifications are strongly preferred, and the position requires five in-office days per week. Candidate should have a college degree or 3+ years in property/real estate management, plus 2+ years in related fields.

Qualifications

• College degree or 3+ years in residential property management, hotel, hospitality or retail management required.
• 2+ years of experience in property management, hotel, hospitality or retail required.
• Knowledge of regulatory programs, policies and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.

Responsibilities

• Assist with daily site operations and communicate with the Community Manager and staff.
• Monitor leasing, retention and re-certifications to meet occupancy goals.
• Prepare re-certifications, leasing applications, verifications and occupancy reports.
• Screen applicants to comply with Tenant Selection Plan and regulatory requirements.
• Maintain knowledge of market conditions with quarterly market analyses.
• Enter and code invoices, post rents, deposits and maintain resident ledgers.
• Monitor rent balances, collect rents and issue notices as required.
• Support property management in goals, budgeting, risk, assets, compliance and staffing.
• Oversee office functions and records management.
• Inspect property and coordinate with maintenance teams.

Skills

MS Office (Word/Excel/Outlook)

Yardi or similar software

Education

College degree or 3+ years in residential property management / hotel / hospitality / retail management

2+ years in property management or related field

Tools

Yardi

Job description

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred. This position has a requirement of five days a week in office.

Essential Functions:

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties are required.

Education & Experience:

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Rate: $35-40/hr

The Community Builders is an equal opportunity employer.