Part-Time Academic Support Advisor

Adtalem Global Education Inc; Lisle (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Academic Support Advisor, der Studenten bei der Kursregistrierung und akademischen Anforderungen unterstützt. Diese Rolle erfordert exzellenten Kundenservice und die Fähigkeit, Studenten durch herausfordernde Situationen zu begleiten. In einem dynamischen Umfeld, das sowohl vor Ort als auch remote arbeitet, haben Sie die Möglichkeit, das Leben von Studenten positiv zu beeinflussen und deren Erfolg zu fördern. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine Karriere im Bildungsbereich anstreben, könnte diese Position ideal für Sie sein.

Benefits

Gesundheits-, Zahn- und Sehversicherung

401k mit 6% Matching

Bezahlter Urlaub

Feiertage

Qualifications

• Mindestens 1 Jahr Erfahrung in Kundenservice oder akademischer Beratung.
• Starke Fähigkeiten in Kommunikation und Problemlösung erforderlich.

Responsibilities

• Unterstützung von Studenten bei der Kursregistrierung und Verstehen von Anforderungen.
• Überwachung von Studenten zur Identifizierung von Risiken und Entwicklung von Strategien.

Skills

Kundenservice

Akademische Beratung

Interpersonelle Fähigkeiten

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Microsoft Office

Education

Bachelorabschluss

Tools

Studentenverwaltungssysteme

Job description

Company Description

About Chamberlain University

Chamberlain University has a 130-year history with a mission to educate, empower, and embolden diverse healthcare professionals who improve the health of individuals, families, communities, and nations. Our regionally accredited university comprises the College of Nursing and the College of Health Professions. The College of Nursing offers a Bachelor of Science in Nursing (BSN) program at 23 locations and online post-licensure degrees and certificates, including RN to BSN, RN to MSN, an MSN with six specialty tracks, and a DNP. The College of Health Professions offers online degrees such as a Master of Public Health, Master of Physician Assistant Studies, Public Health Certificates, and a Master of Social Work. Learn more at www.chamberlain.edu.

Chamberlain is distinguished by its commitment to Chamberlain Care—a culture of service excellence and care for self, colleagues, patients/clients, and all. This culture fosters thriving colleagues and students, leading to the graduation of healthcare professionals who transform global health.

Chamberlain Care guides our interactions and supports students in achieving their goals, dreams, and impact on healthcare nationally. We invite you to live Chamberlain Care by applying today.

Our U.S. locations operate on a hybrid model with three in-office days and two remote days weekly. Starting Q1 2025, this will shift to a four-day in-office schedule, Monday-Thursday, to enhance collaboration and innovation.

Job Description

Opportunity at a Glance

The Academic Support Advisor promotes student success through accurate advisement in academics, registration, persistence, and overall student experience. Responsibilities include building supportive environments, providing excellent customer service, identifying student needs, mentoring, and collaborating with university support teams to address inquiries effectively. The role models TEACH values and fosters a culture of Chamberlain CARE aligned with our mission, vision, and purpose.

Responsibilities

1. Assist students with course registration and ensure understanding of degree and practicum requirements.
2. Advocate for advising needs that support enrollment, engagement, and completion of educational goals.
3. Advise on policies, procedures, program requirements, and academic matters.
4. Monitor students proactively to identify at-risk scenarios and develop success strategies.
5. Utilize systems and data to track enrollment, persistence, and graduation, documenting interactions appropriately.
6. Coach students to overcome barriers and refer resources when needed.
7. Maintain understanding of academic programs, policies, and regulations, ensuring compliance.
8. Promote student self-service tools during advising interactions.
9. Engage students through various communication channels, including virtual advising and outreach.
10. Identify and participate in improving organizational methods and processes.
11. Collaborate across departments to enhance the student experience.
12. This position is a designated Campus Security Authority.
13. Perform other duties as assigned.
14. Adhere to all policies and standards.

Qualifications

• Bachelor's Degree required.
• 1+ year experience in customer service, academic advising, or higher education preferred.
• Outstanding customer service skills.
• Ability to work varied hours, including evenings and weekends.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work independently and as part of a team.
• Self-starter with effective prioritization skills.
• Proficiency in Microsoft Office, internet applications, and databases; experience with Student Information Systems is a plus.
• On-site location: 2601 Navistar Dr. Lisle IL. 60532.
• Working hours: Mon 8am-4:30pm; Tues-Thurs 9am-2pm; Sat 9am-2pm (once every 8 weeks).

Additional Information

Salary range: $18.70 - $33.84, adjusted based on experience, location, and other factors. Benefits include health/dental/vision insurance, 401k with 6% match, paid vacation, holidays, and more. For details, visit https://careers.adtalem.com/benefits.

We are an Equal Opportunity Employer supporting minority, female, disability, veteran, gender identity, and sexual orientation diversity.