Part-Time 911 Dispatcher

Bayfield County Coffee Co; Town of Washburn (WI); On-site; USD 25,000 - 33,000; Part time

Job summary

Bayfield County is seeking an experienced part-time emergency dispatch operator to support police, EMS and fire departments. The role involves radio and telephone duties, data entry, and coordinating field unit responses.

Training lasts 12 weeks, and shifts may include short-notice call-ins; part-time position may transition to full-time. Applicants must have a high school diploma or GED and pass required screenings.

Qualifications

• High school diploma or GED required.
• Pass drug screen, hearing exam, and background check.
• Effective written and verbal communication skills.
• TIME System certification eligibility required.
• Proficient with office practices, clerical procedures, and equipment.
• Ability to operate computer terminal and radio dispatch equipment.
• Typing speed of 40–50 wpm.

Responsibilities

• Provide dispatch for police, EMS, fire departments via radio and telephone.
• Answer public inquiries and obtain information for dispatch requests.
• Assign calls for service to field units.
• Maintain records of all calls and retrieve audio/data files.
• Communicate with field units by radio, phone, or text.
• Use CAD and records management systems to log incidents and assign numbers.
• Handle routine record checks for field units.

Skills

Effective communication

Typing 40-50 wpm

Computer terminal operation

Radio dispatch equipment

Written and oral communication

Education

High school diploma or GED

Tools

CAD systems

Records management systems

Job description

JOB REQUIREMENTS:

Description To provide dispatch services for law enforcement, emergency medical services, fire departments, and an emergency telephone answering point. This is a part-time position, scheduled as needed to fill vacations and open shifts. Schedules are generally known ahead of time, but there will also be need for short-notice call-ins. Part-time positions frequently transition into full-time roles if desired. Applicants must be able to work full-time during the 12-week training period.

Examples of Duties

• A. Work involves radio communications (emergency and non-emergency) and telephone answering in the dispatch center for police, ambulance, and fire departments.
• B. Answer questions from the public and obtain sufficient information to make the appropriate emergency service dispatch request.
• C. Assign calls for service to field units.
• D. Maintain records of all incoming and outgoing calls from the communication center. Retrieve recorded audio files or data files.
• E. Communicate by radio, phone or text messages with field units and perform requested tasks.
• F. Perform emergency radio procedures in the event of radio operating difficulties.
• G. Provide update services for field units such as stolen articles, wanted persons, or informational broadcasts.
• H. Assign units by virtue of familiarity with the geographic layout of Bayfield County using reference points, road locations and emergency service boundaries.
• I. Process alarm reports (burglary, fire, etc.)
• J. Monitor courtroom and courthouse surveillance cameras.
• K. Enter, modify and cancel warrants.
• Enter stolen items and missing persons.
• L. Use the CAD and records management systems to record complaints and assign incident and call numbers.
• M. Handle routine requests for record checks from field units.
• N. Perform related work as directed or required by department personnel including taking messages for off-duty personnel.
• O. Perform any other tasks as assigned by supervisor.

OTHER EXPERIENCE AND QUALIFICATIONS

• A. Minimum of a high school diploma or GED
• B. Pass Drug Screen, Hearing Exam and Background Check
• C. Ability to communicate effectively, including written and oral communications
• D. Meet the requirements to become T.I.M.E. System certified
• E. Knowledge of modern office and clerical practices, procedures, and equipment
• F. Skill in the operation of a computer terminal and radio dispatch equipment
• G. Typing skills 40-50 words per minute

Physical Requirements

• A. May require sitting in one location for extended periods of time
• B. May require extensive keyboard entry
• C. May require extended periods of time viewing multiple computer monitors
• D. Ability to hear and distinguish various ring tones
• E. May require occasional lifting of 30 pounds or less
• F. Vision: Ability to read, interpret and understand
• Multiple Computer Screens At Program Resolution Levels
• G. Hearing Ability to simultaneously listen to a phone call while monitoring radio traffic on speaker.

EEO