Part Sourcing Specialist

Safelite Fulfilment; Nanticoke (Luzerne County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Paid volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is hiring for a role in the United States that supports parts sourcing and customer interactions in a fast-paced environment. The position emphasizes accuracy, collaboration, and strong communication with customers and partners.

The role requires attention to detail and the ability to work under pressure, with access to training and internal tools to ensure successful performance. Benefits include medical coverage, PTO, and tuition reimbursement where applicable.

Qualifications

• Must be 18 years of age or older.
• Willingness to work a Saturday rotation (two Saturdays per month).
• Customer service experience preferred, especially in high-volume or fast-paced environments.
• Experience in warehousing, sourcing, distribution, or supply chain is a plus.
• Proficiency in Microsoft programs including Access, Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Source out-of-stock parts internally and externally, optimizing cost-effectiveness and delivery time.
• Track inbound part shipments using multiple systems, providing regular updates to customers and partners.
• Confirm receipt of sourced items through invoice audits, effective communication with partners and customers, and resolution of purchase order discrepancies through VIN and insurance verification.
• Ensure sourced parts meet quality standards through systematic checks and visual management tools.
• Engage with customers and internal partners to resolve issues with empathy and professionalism, using de-escalation techniques to manage challenging interactions.
• Build and maintain strong relationships with customers and vendors to ensure a positive experience and timely resolution of concerns.
• Demonstrate flexibility by undertaking additional duties assigned by leadership as needed.

Skills

Customer service

Growth mindset

Resilience

Tools

Excel

Access

Word

Outlook

PowerPoint

Job description

Pay & Benefits

• Pay starting at $16.30/hour
• Weekly payday every Friday
• 401(k) plan with company matching
• Medical coverage plans tailored to your needs
• Paid time off (PTO), company holidays, and paid volunteer days
• Up to $5,250 in tuition reimbursement per year
• Paid training and access to all the tools and resources you need to be successful
• Explore our health, wealth, and life offerings at www.safelitebenefits.com

Responsibilities

• Source out-of-stock parts internally and externally, optimizing cost-effectiveness and delivery time
• Track inbound part shipments using multiple systems, providing regular updates to customers and partners
• Confirm receipt of sourced items through invoice audits, effective communication with partners and customers, and resolution of purchase order discrepancies through VIN and insurance verification
• Ensure sourced parts meet quality standards through systematic checks and visual management tools
• Engage with customers and internal partners to resolve issues with empathy and professionalism, using de-escalation techniques to manage challenging interactions
• Build and maintain strong relationships with customers and vendors to ensure a positive experience and timely resolution of concerns
• Demonstrate flexibility by undertaking additional duties assigned by leadership as needed

Requirements

• Must be 18 years of age or older
• Abilit to work a Saturday rotation, consisting of at least two Saturdays every month
• Customer service experience preferred, especially in high-volume or fast-paced environments
• Experience in warehousing, part sourcing, distribution, or supply chain is a plus
• Proficiency in Microsoft programs including Access, Excel, Word, Outlook, and PowerPoint
• Demonstrates a growth mindset, collaborative work style, and a passion for continuous learning
• Shows resilience, adaptability, and a commitment to providing outstanding service in challenging situations
• Ability to de‑scalate tense situations and maintain professionalism under pressure
• Thrives in working under pressure against priority deadlines with a high attention to detail

Equal Opportunity & Diversity

We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.