Part Sourcing Specialist

Safelite Fulfilment; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO

Holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a hands-on warehouse/logistics associate in Baltimore, MD to source parts, track shipments, verify receipts, and ensure quality while resolving issues with customers and partners.

You’ll build strong relationships, de-escalate tense situations, and work under deadlines with accuracy and attention to detail. Saturday rotations, 18+ age, and MS Office proficiency are required; we offer competitive benefits and training.

Qualifications

• Must be 18 years of age or older.
• Ability to work a Saturday rotation, consisting of at least two Saturdays every month.
• Customer service experience preferred, especially in high-volume or fast-paced environments.
• Experience in warehousing, part sourcing, distribution, or supply chain is a plus.
• Proficiency in Microsoft programs including Access, Excel, Word, Outlook, and PowerPoint.
• Demonstrates a growth mindset, collaborative work style, and a passion for continuous learning.
• Shows resilience, adaptability, and a commitment to providing outstanding service in challenging situations.
• Ability to de-escalate tense situations and maintain professionalism under pressure.
• Thrives in working under pressure against priority deadlines with a high attention to detail.

Responsibilities

• Source out-of-stock parts internally and externally, optimizing cost-effectiveness and delivery time.
• Track inbound part shipments using multiple systems, providing regular updates to customers and partners.
• Confirm receipt of sourced items through invoice audits, effective communication with partners and customers, and resolution of purchase order discrepancies through VIN and insurance verification.
• Ensure sourced parts meet quality standards through systematic checks and visual management tools.
• Engage with customers and internal partners to resolve issues with empathy and professionalism, using de-escalation techniques to manage challenging interactions.
• Build and maintain strong relationships with customers and vendors to ensure a positive experience and timely resolution of concerns.
• Demonstrate flexibility by undertaking additional duties assigned by leadership as needed.

Skills

Customer service

Supply chain

Warehousing

Part sourcing

MS Office

Job description

What You’ll Get

• Pay starting at $18/hour
• Weekly payday every Friday
• Total job benefits valued at more than $10k, including:
• 401(k) plan with company matching
• Medical coverage plans tailored to your needs
• Paid time off (PTO), company holidays, and paid volunteer days
• Up to $5,250 in tuition reimbursement per year
• Paid training and access to all the tools and resources you need to be successful

Explore our health, wealth, and life offerings at www.safelitebenefits.com

What You’ll Do

• Source out-of-stock parts internally and externally, optimizing cost-effectiveness and delivery time
• Track inbound part shipments using multiple systems, providing regular updates to customers and partners
• Confirm receipt of sourced items through invoice audits, effective communication with partners and customers, and resolution of purchase order discrepancies through VIN and insurance verification
• Ensure sourced parts meet quality standards through systematic checks and visual management tools
• Engage with customers and internal partners to resolve issues with empathy and professionalism, using de-escalation techniques to manage challenging interactions
• Build and maintain strong relationships with customers and vendors to ensure a positive experience and timely resolution of concerns
• Demonstrate flexibility by undertaking additional duties assigned by leadership as needed

What You’ll Need

• Must be 18 years of age or older
• Ability to work a Saturday rotation, consisting of at least two Saturdays every month
• Customer service experience preferred, especially in high-volume or fast-paced environments
• Experience in warehousing, part sourcing, distribution, or supply chain is a plus
• Proficiency in Microsoft programs including Access, Excel, Word, Outlook, and PowerPoint
• Demonstrates a growth mindset, collaborative work style, and a passion for continuous learning
• Shows resilience, adaptability, and a commitment to providing outstanding service in challenging situations
• Ability to de-escalate tense situations and maintain professionalism under pressure
• Thrives in working under pressure against priority deadlines with a high attention to detail

About Safelite

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy

To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Recruitment Policies

Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.