Seasonal Store Service Specialist

Safelite Fulfilment; Highlands Ranch (CO); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid training

Tools & resources provided

Job summary

Safelite Fulfilment in Highlands Ranch, CO is seeking a customer service associate to support in-shop guests and repair order coordination. You will handle calls, emails, warranties, insurance verifications, and scheduling with professional, friendly service.

You will learn Safelite methods, assist technicians, promote products, and ensure smooth communication. A High School diploma and valid license are required; on-the-job training and SafeTech certification are provided.

Qualifications

• High School Diploma or GED required.
• Valid state driver's license to operate a company vehicle.
• On-the-job Safelite SafeTech certification is required.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently.
• Manage calls, emails and faxes for service issues, pricing, and scheduling.
• Confirm and complete work order information, including insurance verification.
• Perform administrative tasks such as invoices, credits, and rebills.
• Review dealer orders and manage special accounts as needed.
• Repair vehicle glass and recalibrate automotive safety systems where assigned.

Skills

Telephone operations

Customer service

Verbal communication

Problem solving

Education

High School Diploma

Tools

MRM technology

Job description

Does this position interest you? Let us be the best place you'll ever work.

A Brief Overview

Provides a seamless customer experience through expertise, ownership, accountability, and responsiveness. Provides professional and quality service to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations.

What you will do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Ensure efficient operations by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the contact centre and manage dealer part orders and special accounts.
• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.
• Recalibrate automotive safety systems, including trouble‑shooting and completing diagnostic testing.
• Safely operate customer vehicles, company‑issued tools, and chemicals utilised throughout the workday.
• Store opening and closing procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

What you’ll get

• Competitive weekly pay starting at $17.90/hour.
• Paid training and all the tools and resources you'll need to be successful.

Education Qualifications

• High School Diploma GED or equivalent Required.
• Valid state‑issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle.

Required

• On‑the‑job training/completion of Safelite SafeTech™ certification.

Required Experience Qualifications

• 1-3 years Telephone operations or business administration experience.
• Ability to provide world class customer service in a changing, fast‑paced operation.
• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”.
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs.
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

Base Pay Range

Min - Max (in $USD): $17.90 - $25.10.

Diversity

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Benefits

• Benefit amounts are estimates only.
• Actual values will depend on benefit elections during enrollment.
• This position description is not all inclusive for every aspect of this role.

Reasonable Accommodation

Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Physical and Mental Demands

Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other Qualifications

Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

About Safelite

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually.

Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients.

All of this is supported through our technology‑forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life.

We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS).

We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states.

We give back: Community service is important to us‑ we’ve even recycled 107K+ tons of glass to date.

We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Agencies: Safelite does not accept unsolicited resumes or outreach from third‑party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you.

Safelite privacy policies California Privacy Policy - Notice at Collection