Parks & Heritage Tourism Program Lead — Guest Experience

State of Arkansas; Little Rock (AR); On-site; USD 63,000 - 93,000; Full time

Job summary

The Parks, Heritage and Tourism Program Supervisor/Expert role for the State of Arkansas oversees statewide hospitality and visitor experience efforts. You will develop and implement guest service training for Welcome Center teams, State Parks staff, and tourism partners, and create a standardized curriculum focused on service excellence.

Responsibilities include delivering training, evaluating outcomes, and driving continuous improvement across parks, heritage sites, and tourism initiatives

Qualifications

• At least three years of experience in park management, heritage conservation, tourism development, or a related field.
• Leadership experience and ability to manage teams.
• Knowledge of budgeting, grant writing, and financial management for state-funded programs.

Responsibilities

• Develop, implement, and oversee statewide parks, heritage, or tourism programs to promote conservation, recreation, and cultural preservation.
• Collaborate with local, state, and federal agencies, nonprofit organizations, and community stakeholders to enhance program effectiveness.
• Evaluate program performance and recommend improvements based on visitor feedback, industry trends, and state policies.
• Oversee the implementation of historic preservation, environmental conservation, or recreational projects within state parks and tourism sites.
• Ensure compliance with state and federal regulations governing cultural and natural resource management.
• Facilitate educational outreach efforts, including workshops, exhibits, and interpretive programs.
• Supervise and mentor a team of program coordinators, park staff, and tourism specialists.
• Monitor and enforce compliance with state and federal laws related to historic preservation, environmental conservation, and tourism promotion.
• Develop program policies and procedures to align with best practices in park management and heritage conservation.
• Maintain accurate records and prepare reports on program activities, visitor statistics, and financial expenditures.

Skills

Leadership experience

Team management

Budgeting knowledge

Grant writing

Policy compliance

Project coordination

Job description

The Parks, Heritage and Tourism Program Supervisor/Expert role for the State of Arkansas oversees statewide hospitality and visitor experience efforts. You will develop and implement guest service training for Welcome Center teams, State Parks staff, and tourism partners, and create a standardized curriculum focused on service excellence.

Responsibilities include delivering training, evaluating outcomes, and driving continuous improvement across parks, heritage sites, and tourism initiatives