Parking Services - TIBA Support Specialist (Temporary Hourly)

Grand Valley State University; Watson (MI); On-site; USD 20,000 - 29,000; Part time

Job summary

Grand Valley State University is seeking a part-time, temporary Parking Operations Assistant to support the Parking Operations and Systems Technician Team. The role involves answering parking lot phone calls, troubleshooting entry and exit issues, monitoring equipment, and assisting with events and student staff supervision.

Weekend and evening shifts are required. You will process requests, maintain supplies, and help with event validation codes.

Qualifications

Responsibilities

• Provide friendly and professional assistance when answering parking lot phone calls.
• Escalate complex equipment, access, or customer service issues to the appropriate staff member.
• Monitor parking lot security cameras for gate and equipment damage.
• Check and maintain parking equipment with paper and other supplies to maintain daily operations.
• Process daily and overnight visitor parking requests.
• Assist with processing event requests and preparing validation codes as needed.
• Assist with event parking as needed.
• Working nights and weekends is required (Friday and Saturday, 6 p.m.- 12 a.m.).
• Driver's license will probably be required for truck use if need be.

Job description

This position is a part-time temporary position, not to exceed 29 hours per week. This position will assist the Parking Operations and Systems Technician Team with responding to parking lot phone calls, troubleshooting common entry and exit issues, and answering parking-related questions. This person will also support the ongoing operation of parking equipment by monitoring supplies and restocking machines with paper and other necessary materials. In addition, this position provides administrative support for parking events, including processing event parking requests and assisting with event setup and support with student employee supervision. Weekends and nights are required.

Job Responsibilities

• Provide friendly and professional assistance when answering and responding to parking lot phone calls from customers experiencing issues.
• Escalate complex equipment, access, or customer service issues to the appropriate staff member.
• Monitor parking lot security cameras for gate and equipment damage.
• Check and maintain parking equipment with paper and other supplies to maintain daily operations.
• Responsible for processing daily and overnight visitor parking requests.
• Assist with processing event requests and preparing validation codes as needed.
• Assist with event parking as needed.
• Working nights and weekends is required (Friday and Saturday, 6 p.m.- 12 a.m.)
• Provide additional duties as needed/assigned.
• Driver's license will probably be required for truck use if need be.

Compensation

$18.00 per hour. This position is not eligible for benefits.

Requirements

Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future. This posting may be closed at any time at the discretion of the University. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required.

Equal Opportunity and Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State). Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities. At Grand Valley State University, we empower learners in their pursuits, professions, and purpose. The university enriches society through excellent teaching, active scholarship, advancement of equity, and public service. The GVSU community is collaborative, inclusive, self-aware, goal- and growth-oriented. We value connection with fellow Lakers, both student and professional colleagues, and strive to challenge our existing state with innovative strategies. We are dedicated to student success, and the well-being of our community as a whole. Read more about our Reach Higher 2025 strategic plan and process.