Parking Service Monitor I

Harvard Central Administration (CADM) Talent Acquisition; Boston (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

Harvard University Central Administration Parking Services is seeking a front-line customer service representative to assist the Harvard community and the public with campus parking information. Responsibilities include directing traffic at campus control points, enforcing parking regulations, issuing warnings and coordinating towing, and delivering reliable service.

This is a one-year term position, Monday through Friday, 3:30 pm to 12:00 am, with outdoor work in all weather.

Qualifications

• High school diploma or equivalent with at least one year of customer service experience.
• Legible handwriting and strong verbal communication skills.
• Cash handling may be required; driving record must meet campus standards.

Responsibilities

• Monitor and direct vehicle traffic at campus control points to ensure safe access.
• Enforce parking regulations and coordinate vehicle towing when needed.
• Provide front-line customer service and campus information to Harvard Community and the public.
• Appear as a visible university representative with a professional image and uniform.

Skills

Customer service

Verbal communication

Cash handling

Education

High school diploma or equivalent

Tools

Two-way radios

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Description

Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services. Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations.

• This is a one year term position**

Job-Specific Responsibilities:

• Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction.
• Enforces Harvard University parking regulations throughout campus parking areas as required, including; issuance of warning notices and parking violations and coordination of vehicle towing.
• Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public.
• Acts a highly visible representative of the University and the Parking Services unit. Presents a professional image in accordance with established uniform and appearance standards.
• Performs daily route inspections of parking lots and garages and reports on space availability, safety issues and physical condition of parking facilities and equipment.
• Completes appropriate paperwork for parking facilities as directed by Parking Management.
• Works closely with other field services and office staff members to ensure effective coordination of service efforts through two-way radio communication.
• Performs deliveries of parking-related materials to departments throughout the University as directed by the Manager.
• Participates in integrated Transportation Services initiatives during special events such as student move-ins, move-outs and commencement week activities to ensure safe and convenient campus accessibility.
• Performs related duties as required.

Working Conditions:

• Emergency Status Designation: Critical Operations Personnel
• **This is a one year term position**

Physical Requirements:

• Must be willing and able to perform physically demanding work outdoors in all types of weather conditions.

Qualifications

Basic Qualifications:

• High school diploma or equivalent with at least one year of customer service experience required.
• Must have legible handwriting, strong verbal communication skills.
• Cash handling may be required.
• Experience with a 2-way radios a plus.

Special Requirements:

• Will be required to wear a uniform provided by employer.

Driver Designation:

• Valid State driver's license required.
• Driving history must meet Campus Services standards

Appointment End Date:

• **This is a one year term position from the date of hire

Compensation Range/Rate

• $22.00 - $23.00/hour

Visa Sponsorship Information

• Harvard University is unable to provide visa sponsorship for this position

Schedule

• Monday – Friday
• 3:30 pm – 12:00 am

Background Screenings

• Identity, Drug Testing, Motor Vehicle Record, References

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 047. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.