General Service Employee (Term)

Harvard University; Cambridge (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision benefits

Tuition assistance

Retirement plans

Commuter benefits

Job summary

Harvard University Dining Services is seeking a flexible team member for a General Service role across Front-of-House, BusPerson, and Dishroom functions. You will set up stations, monitor lines, and assist with serving and clean-up while maintaining high standards of cleanliness and safety.

Strong customer service and English communication are essential. The position emphasizes teamwork, adherence to sanitation regulations, and the ability to work in a fast-paced university dining environment.

Qualifications

• Requires ability to communicate effectively in English.
• Ability to multitask in a fast-paced dining environment.
• Strong customer service orientation and team collaboration.
• Ability to follow directions and maintain professional appearance.

Responsibilities

• Sets up and maintains assigned stations before, during, and after meal periods.
• Keeps serving areas stocked with clean dishware, glasses, silverware, trays and supplies.
• Monitors serving lines to ensure quality and quantity meet demand.
• Directs guests to safe menu items based on allergies and ingredient lists.
• Maintains sanitation: cleans surfaces, logs temperatures, and reports issues.
• Supports events and works across Front-of-House, BusPerson, and Dishroom tasks.

Skills

Communication

Teamwork

Multitasking

Customer service

English proficiency

Education

High School Diploma

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Description

Job-Specific Responsibilities:

• Sets-upandmaintainsassignedstationbefore,duringand after mealperiods.
• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other suppliesneededduringmeals.
• Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customerdemand.
• Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning foodqualityandissuesofkeepingfood onthe hot andcoldfood stationsabundantduringmealperiods.
• Notifiesstaff responsibleforpreparingfoodof needsprior torunningout.
• Monitors serving lines during meals to ensure quality and quantity are suitable to provide forcustomer demand.
• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items andfood storage areas such as refrigeration, freezer, and dry storage.Informs students/guests on foods toavoid by knowing the menu items and the ingredient listings or by referring them to the person incharge.
• Maintainssafe areabydisplayingwetfloorsignsand promptlyrespondingtospills andbreakages.
• Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving,refrigerationand freezerunits.
• Keepsallstorageareasorganizedandclean.
• Leavesworkstationscleanandre-stocked.
• Accurately fills out sanitation and temperature logs and food service records as required.Informspersonincharge when corrective actionis needed.
• Follows sanitation standards in compliance with all regulatory agencies including HarvardEnvironmental Health andSafetyregulations.
• Recyclesper policyandprocedure,emptiestrashandcleansreceptacles.
• Reportsmalfunctioningequipment tomanagementor personincharge.
• ComplieswithStateofMassachusettsandDiningServices’“FoodEmployeeIllnessPolicy”.
• Supportsalleventsas assignedtoinclude,butnot limitedtosetup,execution andcleanup.
• RepresentsHUDStostudents,faculty,staffandguestsinapositiveandprofessionalmanner.
• Workstomeetthemissionandcorevaluesof HarvardUniversityDiningServiceswithenthusiasmand aspirit ofcooperation.
• Attendstrainingsasassigned.
• Maintainscurrentcertificationsasrequired.
• Performsotherdutiesasassigned.

NOTE:The General Service position is comprised of three main functions:Front-of-House, BusPerson, Dishroom.In addition to the responsibilities above, employees will be required to perform inanyofthefollowingareas.

BusPerson

• Maintains,fillsandrestocksall stationsasneeded.
• Cleans, sanitizes and maintains soft-serve machine ensuring all local regulations are adhered to.Recordstemperature ofsoft-servemachine.
• Sweeps,mopsorvacuumsfloorsinservinganddiningarea.
• Keepsallbeveragemachinesandequipment inservingareacleanandsanitized.

Dishroom

• Maintainsandfills all necessarychemicalsanddetergent.
• Fills,empties,cleansandde-limesdishmachine.
• Responsiblefor allware-washingandsanitationof allfoodandnon-foodcontactsurfaces.
• During meal periods, checks temperature of dish machine tanks to ensure accuracy for wash and finalrinse.Accurately record temperature in log book as required.Inform person in charge whencorrectiveaction is needed.
• Sweeps,mopsor vacuumsfloor in dishroomandtraydropoff(conveyor belt) area
• Keepsallequipment in dishroomcleanand sanitizedincludingdishracks,carts and caddies.
• Cleanstables,conveyor beltanddisposal units.

Front-of-House

• Ensuresfoodisproperlylabeled,garnishedandutensils areinplace.
• Keepsservinganddiningareasclean.Replenishesnapkinholdersand salt/pepper shakers.

Physical Requirements:

• Routine: must be able to lift 50 lbs. without restrictions.Continuous: standing, walking,lifting,manual dexterity, reaching, handling, bending
• Frequent: push/pull,bending,ascendinganddescendingstairsandladders
• Occasional:climbing,squatting,sitting,kneeling

Qualifications

Basic Qualifications:

• HighSchoolDiplomaor equivalent.
• MusthaveproficiencywiththeEnglishlanguage (speaking,readingandwriting).
• Must have basic math skills and ability to analyze digital and analog thermometers and othermeasuringdevices.
• Mustbeabletofollowdirections.
• Mustbeneat inappearanceandcomplywith properdresscodeasdesignated byHUDS.
• Mustbeableto work independentlyandas partofateam.
• Musthavestrongmulti-taskingskills.
• Communicateseffectivelyand workscooperativelyand respectfullywitha diversesetofstaff,management teamand guests.
• Mustbeabletowork ina fast-paceddiverseenvironment.
• Mustbecustomerserviceoriented,ableandwillingtoprovide customers withthebestpossiblediningexperience.
• Musthaveexcellentcommunicationskills.
• Mustbeableto workcooperativelyandrespectfullywithadiversesetofstaff,managementandguests.
• Mustbecustomerserviceoriented.

Additional Qualifications and Skills:

• ServSafecertificationwithinoneyearofemployment.
• Atleastoneyearofrelatedfoodindustryexperience.
• PreviousexperienceworkinginaUniversitypreferred.

Additional Information

This is a term position ending on 7/10/2027

Standard Hours/Schedule:

• Sunday, Thursday, Friday & Saturday 4:30pm - 8:30pm & Monday 7:00am - 3:00pm

Compensation Range/Rate (including Shift Differential if applicable):

26.77-28.27

Visa Sponsorship Information:

Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening:

Identity, Criminal, Drug Test, References

Other Information:

#LI-TH1

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 000. Corresponding salary information can be found in the job description above.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.