Parking Security Location Manager — Operations Lead (DC)

Comstock Images Inc.; Washington (District of Columbia); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

Life Insurance

Free Parking

EV charging

Parental Leave

Job summary

Comstock Images Inc. is seeking a Security Location Manager to oversee daily operations of multiple parking facilities in the Washington, DC area. You will ensure service and safety standards align with company policy and client expectations, while supervising hourly staff.

This role requires a valid security license and a driver's license, plus the ability to manage shifts, incidents, and client communications in a fast-paced environment.

Qualifications

• High School Diploma.
• Must be certified security officer by the state of Virginia.
• Minimum of at least 1 year experience in customer-service related field.
• Valid driver's license without major violations.
• Flexibility to work after hours and weekends, as needed.
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships.
• Strong sense of urgency.
• Strong problem-solving, time management and communication skills.
• Must be highly credible and trustworthy, and operate with high degree of integrity.
• Must hold oneself and others accountable and strive for a high level of excellence.
• Must have a positive, can‑do attitude and be able to fuel growth and innovation.
• Must be customer-focused and results‑oriented.
• Must want to continuously learn and develop.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships with others in team setting.
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast‑paced environment.
• Self‑directed and able to work independently, with minimal supervision.

Responsibilities

• Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees
• Collects deposits and reports daily revenue on a consolidated basis and reviews cahier reports for accuracy and completeness on a daily basis
• Directly oversees all day to day activities associated with opening, managing, and closing the facility
• Ensures Officers correctly fill out all necessary paperwork including daily activity reports, Maintenance reports and incident reports.
• Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
• May be asked to fill in for front line associates during their absences
• May be asked to meet with the property’s client contact on as needed basis
• Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
• Report incidents to ParkX Management in a timely manner (Phone and Track Tik Report)
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office
• Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates
• Train new officers (Track Tik, Barnacle, Patrol rounds)
• Perform other duties as assigned

Skills

Customer service

Communication skills

Time management

Organizational skills

Problem-solving

Integrity

Teamwork

Multitasking

Self-directed

Education

High School Diploma

Certified security officer (VA)

Job description

Comstock Images Inc. is seeking a Security Location Manager to oversee daily operations of multiple parking facilities in the Washington, DC area. You will ensure service and safety standards align with company policy and client expectations, while supervising hourly staff.

This role requires a valid security license and a driver's license, plus the ability to manage shifts, incidents, and client communications in a fast-paced environment.