Parking Lot Supervisor (part-time)

American Airlines Center; Dallas (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

American Airlines Center in Dallas, TX, is seeking a part-time Parking Supervisor to oversee event parking staff and assist guests. You will coordinate traffic flow under the supervision of the Parking Event Coordinator and help ensure safety and efficiency during events.

The role requires a high school diploma or GED and at least one year of supervisory experience, plus a valid Texas driver's license. Customer service and a professional appearance are essential for success.

Qualifications

• High school diploma or GED required; minimum one year supervisory experience.
• Must have valid Texas driver's license and clean driving record.
• Customer service oriented with a fan-friendly attitude and professional appearance.
• Ability to multitask and manage traffic flow during events.

Responsibilities

• Follows all Employee Safety Guidelines and building protocols.
• Ensures financial accountability and maximization of parking revenues.
• Ensures all Parking Attendants have the proper equipment (scanners, radios, etc.).
• Issues parking receipts and scans passes for pre-paid parkers.
• Liaises with guests for questions and concerns.
• Trains and directs Parking Attendants.
• Plans and coordinates vehicular and pedestrian traffic flow.
• Resolves problems and documents issues in supervisor report.
• Runs parking lots when staffing is short.
• Follows golf cart operating procedures.
• Other duties as assigned.

Skills

Customer service

Supervisory experience

Driver's license

Traffic coordination

Education

High school diploma or GED

Job description

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

Position Overview:

This is a part-time position that supervises parking staff, assists guests and coordinates traffic flow during events, under the direction of the Parking Event Coordinator.

Essential Functions:

• Follows all Employee Safety Guidelines and building protocols
• Ensures financial accountability and maximization of parking revenues
• Ensures all Parking Attendants have the proper working equipment to operate prior to opening lots (scanners, printers, radios etc.)
• Ensures that all Parking Attendants issue credit/debit card parking receipts, scans parking passes from pre-paid parkers.
• Ensures all authorized list parkers are checked off in the VIP Parker app in the scanner before entering assigned lot
• Serves as liaison for all guest related questions and concerns
• Assists with implementation and monitoring of emergency preparedness plans and procedures
• Trains and directs the work of Parking Attendants
• Assists in the planning, monitoring, and coordinating of vehicular and pedestrian traffic flow
• Resolves problems as they arise and assists in planning to avoid future problems
• Ensures all Parking Policies and Procedures are followed and documents any issues in the daily supervisor report
• Runs parking lots when there is a shortage of Parking Attendants
• Follows all golf cart operating procedures
• Other duties as required or assigned

Education / Qualifications:

• High school diploma or GED is required plus one year of supervisory experience
• A minimum of one year related experience and/or training is preferred
• Must have valid Texas driver's license and good driving record
• Must be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times
• Must be able to resolve customer concerns expeditiously and independently
• Demonstrated ability to handle multiple tasks simultaneously
• Ability to calculate figures for all lane counters
• Must be able to obtain Golf cart certification and training

Physical Demands / Work Environment:

• Requires the ability to stand, sit, walk, talk, hear, reach with hands and arms, stoop, kneel, crouch, and climb stairs
• Requires the ability to lift and/or move up to 25 pounds
• Requires specific vision abilities: close vision, distance vision, color vision, peripheral vision and ability to adjust focus
• The noise level in the work environment is usually moderate, however; the noise level may be loud
• Exposed to outside weather conditions and extreme temperatures
• Regularly exposed to fumes or airborne particles

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.Medical documentation will be required to support any request for medical restrictions that impact job duties.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.