Concierge (Part-Time)

American Airlines Center; Dallas (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

American Airlines Center in Dallas is seeking a Premium Services guest assistant to administer premium customer service programs for Platinum Premier Suite and Seat holders and their guests. You will greet guests, direct them to amenities, and identify concerns and requests during events.

The role requires a fan‑friendly, professional presence, clear communication, and the ability to multitask and use event technology.

Qualifications

• Must have a fan-friendly attitude and a professional appearance at all times.
• Ability to read and understand written policies and correspondence; interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak clearly and effectively in order to be understood by customers or employees of the organization.
• Ability to multi-task and use a computer.
• Ability to use related Premium Services equipment such as black-lights, hole punchers, hand stamps and radios.

Responsibilities

• Sets up Luxury Suite and Platinum Seats with game/event materials.
• Regulates crowd control and safety of AAC spectators by assisting with ticket checks, monitoring guests and alcohol intake
• Provides excellent communication and customer service skills
• Assists with duplicate ticket issues on Premium Levels
• Appears approachable and courteous at all times
• Answers any questions Platinum and all Suite Levels guests may have
• Recommends food and beverage selections
• Provides any other services on event nights that American Airlines Center may require

Education

Fan-friendly attitude and professional appearance

Ability to read and understand written policies and correspondence; interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak clearly and effectively to be understood by customers or employees

Ability to multi-task and use a computer

Ability to use related Premium Services equipment such as black-lights, hole punchers, hand stamps and radios

Job description

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

Position Overview

Administers premium customer service programs for Platinum Premier Suite and Seat holders and their guests. Interacts with Platinum Premier Members and American Airlines Center guests to identify and satisfy concerns, needs and suggestions. Greets and directs all guests to various locations and amenities in the building, luxury suites and club seats.

Essential Functions

Include the following, other duties may be assigned.

• Sets up Luxury Suite and Platinum Seats with game/event materials (programs, promotional items, etc.)
• Regulates crowd control and safety of AAC spectators by assisting with ticket checks, monitoring guests and alcohol intake
• Provides excellent communication and customer service skills
• Assists with duplicate ticket issues on Premium Levels
• Appears approachable and courteous at all times
• Answers any questions Platinum and all Suite Levels guests may have
• Recommends food and beverage selections
• Provides any other services on event nights that American Airlines Center may require

Education/Qualifications

• Must have a fan-friendly attitude and a professional appearance at all times
• Ability to read and understand written policies and correspondence; interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak clearly and effectively in order to be understood by customers or employees of the organization
• Ability to multi-task and use a computer
• Ability to use related Premium Services equipment such as black-lights, hole punchers, hand stamps and radios

Physical Demands/Work Environment

• Enforces health and safety building protocols and policies
• Requires extensive mobility to walk and to stand for up to 6 hrs without a set break
• Requires extensive mobility to walk up and down aisles and stairs for up to 6 hours per event and to move quickly between floors and in and out of suites
• Requires the ability to use hands and fingers to handle/feel tickets and to hold related equipment
• Requires ability to see in order to identify tickets validity, seat locations and potential safety or security situations
• Position requires the ability to lift and/or move up to 25-75 lbs with assistance
• The noise level in the work environment is usually moderate; however, the noise level may be loud during events
• Position is exposed to outdoor weather conditions on occasion
• Ability to work a flexible schedule including nights, weekends and holidays
• Requires direct interface with guests, employees, and other visitors

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.