Parking Lot Auditor & Guest Service Pro

Parking Management Company, LLC; Dedham (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Life and critical illness insurance

Bonus opportunities

Leadership development

Paid time off

Paid training

Tuition assistance

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company in Dedham, MA is seeking a Lot Attendant / Lot Auditor to help ensure a safe, efficient parking experience. You will greet guests, issue tickets, collect payments, and maintain logs while moving between the lot and booth.

The role requires a high school diploma, valid driver's license, and reliability. You will work outdoors in various weather, support security, and collaborate with teammates to uphold policy and provide friendly service.

Qualifications

• High school diploma or GED is required.
• Prior customer service experience preferred; friendly attitude essential.

Responsibilities

• Issue tickets and handle payments accurately.
• Complete shift logs, track tickets and revenue.
• Label keys and maintain organized records of parked cars.
• Monitor the lot for safety and policy compliance.
• Assist guests with questions and directions; provide friendly service.
• Coordinate with team via radios and stay connected.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

Hotel Self-Parking Lot Auditor – Dedham, MA (Weekend Only)

Location: Multiple hospitality properties in Dedham

Base Pay: $21.50 per hour (Depending on property)

Job Type: Full-Time or Part-Time
Schedule: Day, evening, overnight, weekend, and holiday shifts
Status: Non-Exempt

The posted pay range reflects the hourly wage Parking Management Company reasonably expects to pay for this position at the time of posting.

If the position covers properties with different starting rates, the posting must instead provide the actual minimum and maximum hourly wage range PMC reasonably expects to pay.

Position Summary

The Hotel Self-Parking Lot Auditor helps maintain a safe, accurate, clean, and organized parking operation. Responsibilities include monitoring parking activity, processing payments, completing reports, assisting guests, enforcing parking policies, and identifying safety or security concerns.

This position is ideal for someone who is dependable, detail-oriented, customer-focused, and comfortable working independently in an active parking environment.

Primary Objective

Provide professional guest service while maintaining accurate parking and revenue records and supporting a safe, clean, and efficient hotel self-parking operation.

What You’ll Do

• Monitor vehicles entering, exiting, and parking within the facility.
• Issue tickets and accurately process parking payments, validations, and receipts.
• Reconcile transactions and complete required shift, audit, and revenue reports.
• Maintain accurate parking records and promptly report discrepancies or unusual activity.
• Inspect the facility for parking violations, safety hazards, suspicious activity, and damaged equipment.
• Follow established parking-enforcement, cash-handling, safety, emergency, and incident-reporting procedures.
• Assist guests with payments, parking equipment, directions, and general questions.
• Respond professionally to guest concerns and escalate unresolved issues to management.
• Help maintain safe vehicle and pedestrian traffic flow.
• Keep the parking booth, work area, and surrounding facility clean and organized.
• Communicate clearly with guests, hotel personnel, supervisors, and team members.
• Maintain dependable attendance, professional appearance, and compliance with company and property policies.
• Complete required training and perform other job-related duties as assigned.

Additional Responsibilities

Perform other job-related duties consistent with the position’s responsibilities and operational needs.

Qualifications

• High school diploma or equivalent preferred.
• Previous parking, cashier, auditing, hospitality, security, or customer-service experience preferred but not required.
• Strong attention to detail and basic mathematical skills.
• Ability to process payments and maintain accurate records.
• Ability to communicate clearly and professionally.
• Ability to work independently and exercise sound judgment.
• Basic ability to use computers, mobile devices, payment systems, and parking equipment.
• Dependable attendance and availability for the assigned schedule.
• Availability to work days, evenings, overnight shifts, weekends, and holidays as required.

PMC will consider relevant combinations of education, training, and experience.

Driving and Screening Requirements

If operating guest, company, or other vehicles is an essential function of the assigned position:

• A valid driver’s license is required.
• The employee must maintain a driving record that meets PMC’s standards.
• The employee may have no more than three moving violations during the preceding three-year period.
• Employment may be contingent upon completion of an applicable motor-vehicle-record review.

Applicants must have a reliable means of reporting to the assigned work location. Employment may also be contingent upon successful completion of applicable background-screening requirements in accordance with federal, state, and local law.

Physical Requirements and Work Environment

The essential functions of this position may require:

• Standing and walking for extended periods.
• Frequently moving throughout parking lots, garages, booths, and hotel areas.
• Bending, reaching, using stairs, and entering or exiting parking booths.
• Lifting, carrying, pushing, or pulling items weighing up to 50 pounds.
• Working indoors and outdoors in heat, cold, rain, humidity, and other weather conditions.
• Working near moving vehicles, parking equipment, noise, fumes, and pedestrian traffic.
• Remaining alert and maintaining awareness of vehicles, guests, and changing conditions.

Reasonable accommodations may be provided to qualified individuals with disabilities in

PMC provides reasonable accommodations to qualified applicants and employees with disabilities unless doing so would create an undue hardship. Applicants who require an accommodation during the application or hiring process may contact [HR email address or telephone number].

Technology and Cell Phone Use

This position may require the use of a mobile phone for work-related communication or access to company applications. Reimbursement for required business use of a personal device will be provided in accordance with company policy and applicable law.

Compensation and Benefits

Benefits vary based on employment status, scheduled hours, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:

• Medical, dental, and vision insurance
• Supplemental life and critical-illness insurance
• 401(k) plan
• Paid time off
• Paid training
• Leadership-development opportunities
• Tuition assistance through Bellevue University
• Nationwide employee discounts through Perks at Work

Wage-and-Hour Compliance

This is a non-exempt position. PMC complies with applicable minimum-wage, overtime, meal-period, rest-period, and recordkeeping requirements. Employees will receive overtime and other required compensation in accordance with California and federal law.

PMC also maintains workers’ compensation coverage as required by law.

At-Will Employment

Employment with PMC is at will. This means either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law.

Any introductory period does not change the at-will employment relationship or guarantee employment for a specific period.

Equal Employment Opportunity

PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive-health decision-making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law.

This is a non-exempt position eligible for overtime compensation in accordance with applicable law.

Employment with PMC is at will, meaning either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law. The 120-day introductory period does not alter the at-will nature of employment or guarantee employment for any particular period.