Parking Enforcement Officer I

The University of Texas at Austin; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid vacation, sick time, holidays

Teachers Retirement System of Texas (T

Job summary

The University of Texas at Austin is seeking a Parking Enforcement Officer I to uphold campus parking rules on UT Main Campus and assist the public with directions to buildings and offices.

The role is full-time, with a 2:45pm–11:15pm shift, and requires a high school diploma or GED, a clean driving record, and the ability to work in varied conditions. UT Austin offers extensive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Minimum one year experience working with the public or in a direct customer service role.
• Ability to work independently, make good decisions, and demonstrate professional demeanor.

Responsibilities

• Issue citations across main and remote campus and assist with kiosk, boot truck, and vehicle uses.
• Provide directions to buildings, assist with battery jumps, and support events with setup and takedown.
• Prepare incident reports and communicate irregularities to supervision; perform required hours including weekends.

Skills

Customer service

Communication

Team player

Education

High school diploma or GED

Job description

Job Posting Title

Parking Enforcement Officer I

Hiring Department

Parking and Transportation Services

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Non-Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

UT MAIN CAMPUS

Job Details

General Notes

Who We Are

UT Parking and Transportation Services is responsible for the management of over 17,000 parking spaces on campus, including 12 parking garages and more than 50 surface parking lots. Our operations include the distribution and regulation of daily, permitted, and event parking, as well as the maintenance of parking lots and garages. We also provide assistance to those parked on or traveling through campus. This assistance includes jump‑starts and opening vehicles for those locked out. For more information on UT Parking and Transportation Services, please visit: https://parking.utexas.edu/.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of University Business Services staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Expansive employee discount program including athletic tickets
• Free access to UT Austin’s libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full‑time basis for any employer without sponsorship.

Purpose

Provides university parking services by enforcing university rules and regulations. Assist the public with information, such as directions to buildings and offices.

Responsibilities

• All Parking Enforcement Officers (PEOs) perform a combination of functions: issues citations across main and remote campus, acts as kiosk guard as directed, provides battery jumps and key assists (LAAP), and boot truck/university vehicle use. Will traverse a geographical area (district) by walking, bicycle, cart, or motorized vehicle while issuing citations or warnings.
• Articulates directional information and location of buildings and offices to visitors. Installs and removes immobilization devices. Provides key and battery assists. Takes lot counts as directed. Supports the Events staff by delivering, setting up, and taking down cones, barricades, signs, and sign covers. Will walk and lift immobilization devices, stacks of parking cones, and impound scooters weighing approximately 30 pounds continuously throughout an 8‑hour shift.
• Writes incident and campus condition reports, and conveys to supervisor and/or management. Reports all irregularities, emergencies, or suspicious activity to the University Police Department.
• Other related functions as assigned. Occasional weekend, holiday, comp and overtime hours required as needed. Must work a minimum of two home football games every year in addition to every other Thanksgiving week and/or playoff home football game.

Required Qualifications

High school graduation or GED. Minimum one year experience working with the public or in a direct customer service role. Must be a strong team player and possess good communication skills. Must have the ability to work independently and make good decisions. Experience completing reports, maintaining database records, and maintaining files. Must have good computer skills. Must demonstrate professional demeanor, show attention to detail, and display punctual, dependable attendance. Must have clean driving record at time of hire and always maintain an acceptable driver rating. Must have eligible to operate a university vehicle under UTDRIVERS qualifications.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Three or more years working in a direct customer service function, or in a position with high public contact. Extreme patience in stressful situations. Previous experience as a ticket writer or security guard. Familiarity with the use of a tablet. Previous experience in a university parking enforcement operation. Experience with T2 software. Experience with license plate recognition (LPR) systems.

Driving Required

This job requires a class “C” operator's driver’s license. The applicant selected must provide a current three‑year driving record from the current state of residence. If not currently a Texas resident, a Texas driver’s license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre‑employment, post‑accident, reasonable suspicion, random, return‑to‑duty, and follow‑up drug and alcohol testing).

Salary Range

$41,600 + depending on qualifications, 10% shift differential, paid overtime

Working Conditions

• Uniforms/PPE
• All weather conditions
• Extreme temperatures
• Chemical fumes
• Standard office
• Keyboard
• Manual dexterity
• Climbing stairs
• Climbing ladders
• Lifting/moving
• Driving

Work Shift

• Monday‑Friday, 2:45pm – 11:15pm

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E‑Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E‑Verify is 854197. For more information about E‑Verify, please see the following:

• E‑Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and if this position is identified a Campus Security Authority (Clery Act) you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.