Parking Enforcement Officer

City-of-Madison,-W; Madison (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Job summary

The City of Madison seeks a Parking Enforcement Officer to uphold parking ordinances within the Parking Division. You will patrol on foot or by vehicle, addressing overtime violations, improper parking, and permit misuse while guiding the public with clear information.

You will conduct recordkeeping, respond to dispatches, and assist with special events. A valid driver's license, flexible schedule, and TIME certification eligibility are required.

Qualifications

• One year of direct public contact experience.
• Associate's degree or higher in Criminal Justice or related field.
• Familiarity with parking regulations and Microsoft Office/SharePoint.

Responsibilities

• Issue parking citations and enforce regulations.
• Impound vehicles as required.
• Assist with disabled parking permit investigations and possible stolen vehicle checks.
• Respond to radio dispatch calls regarding parking violations and complaints.
• Enter, retrieve, and organize vehicle registration information.
• Testify in court on parking issues or related fraud cases.
• Maintain City vehicles used for daily assignments; report mechanical issues.

Skills

Judgment/Detail

Clear communication

Independent work

Documentation/Reporting

Public-facing demeanor

Education

Associate's degree or higher in Criminal Justice or related field

Tools

Microsoft Office

SharePoint

Job description

Join our team and play a vital role in keeping our city safe, accessible, and running smoothly. As a Parking Enforcement Officer, you’ll perform responsible, uniformed work enforcing City parking ordinances within the Parking Division. Working under the limited supervision of the Parking Enforcement Supervisor, you’ll be assigned walking or driving beats to monitor and address overtime violations, illegal parking, misuse of special permits, and other related infractions. This position requires strong judgment and discretion as you take appropriate enforcement actions and provide clear information and guidance to the public. You’ll also help identify abandoned or stolen vehicles, as well as those with outstanding warrants, initiating actions such as towing or impoundment when necessary. In addition, you’ll complete essential recordkeeping and reporting tasks that support daily operations and ensure accountability.

What We’re Looking For:

• Strong judgment and attention to detail in enforcing regulations
• Clear communication and customer service skills
• Ability to work independently and respond to changing needs
• Comfortable with reporting, documentation, and basic technology
• Reliable, safety-focused, and effective in public-facing situations

HOURS:

This position is scheduled for 40 hours per week however, schedules are flexible and may vary to include days, evenings, overnights, weekends and special events.

Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

Parking Regulations Enforcement

• Issue parking citations to motor vehicles and/or engage in related informational efforts to achieve compliance.
• Impound vehicles as required.
• Assist with disabled parking permit fraud investigations: identify possible suspected stolen vehicles.
• Respond to radio dispatch calls regarding parking violations and parking complaints.

Public Relations

• Assist community members in locating stolen, towed, or lost vehicles.
• Respond to the parking enforcement needs of construction/residents.
• Provide public information/clarification regarding parking ordinances and policies of the City and division.

Record Keeping

• Enter, retrieve, and compile vehicle registration information.
• Observe and record down/missing street signs and other hazardous street conditions or traffic accidents.
• Document any vehicle damage and towing locations and distribute copies as appropriate.
• Respond to subpoenas from City Attorney’s Office and testify in court on parking issues, specific violations or fraud cases.

Miscellaneous

• Maintain City of Madison vehicles used for daily assignments.
• Report mechanical problems promptly to ensure safe operation of assigned vehicles.
• Participate in training of new hires.
• Work special events and liaison with organizers to post temporary signage and enforce parking regulations pursuant to the special events.
• Enforce parking restrictions and assist with no parking issues for special events.

Perform related work as required.

One (1) year of experience of direct public contact communicating or explaining organizational policies and procedures to the general public.

-OR-

Associate's degree or higher in Criminal Justice or a closely related field.

-OR-

Familiarity with:

• Principles, practices, and terminology applicable to enforcing the City's parking ordinances and regulations.
• Computer software applicable to the duties of the position, including Microsoft Office and Sharepoint.

The City of Madison strives to provide exceptional customer service to all itsresidents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.

For the complete list of the knowledge, skills, and abilities, please reference the classification specification.

• Possession of a valid driver's license.
• Ability to work a flexible schedule including days, evening, and night shifts, as well as Special Events.
• Must obtain Basic TIME (Transaction Information for the Management of Enforcement) certification within six (6) months of hire and must be re-certified every two (2) years. Because of this certification, candidates must undergo a thorough background check including fingerprints and will be disqualified based on FBI guidelines.

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