Parking Enforcement

Diamond Parking Service; Bend (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Diamond Parking Service is seeking a Parking Enforcement team member to monitor and enforce parking regulations across city locations. You will patrol lots, issue notices, document incidents, and assist customers while maintaining safety and courteous interaction with the public.

This non-exempt role requires flexibility for shifts, overtime, weekends or holidays as needed, and reports to the Area Supervisor / Operations Manager from Field Operations.

Responsibilities

• Patrol assigned parking lots or routes and ensure compliance with posted rules and regulations.
• Issue violation notices and "parking owed" slips to unauthorized or unpaid vehicles.
• Record accurate vehicle data including time, location, and plate information.
• Use manual or digital tools for tire chalking, timing, and tracking vehicle returns.
• Provide respectful, professional customer service and explain payment options or rules when needed.
• Deescalate situations calmly and involve a supervisor when necessary.
• Inform supervisor of unusual activity or hazards and complete incident reports as required.
• Clear trash and debris during patrols and report maintenance issues such as potholes, signage issues, or safety hazards.
• Assist with flipping signs, updating rate boards, or completing on-site projects when requested.
• Submit complete, accurate shift reports, security logs, and timecards.
• Use electronic devices for data entry when applicable.
• Follow all company policies regarding cash handling, audit procedures, and uniform compliance.
• This position does not have supervisory responsibilities.

Job description

Job Title: Parking Enforcement

Department: Field Operations

Reports To: Area Supervisor / Operations Manager

FLSA Status: Non-Exempt

Work Schedule: This role requires availability during scheduled shifts, with flexibility for occasional overtime, weekend, or holiday assignments based on operational needs.

Work Location: Various locations and assigned routes across city location

Position Overview:

The Parking Enforcement team member is responsible for monitoring and enforcing parking regulations at assigned facilities and routes. This includes lot checking, issuing violation notices, documenting incidents, communicating with customers, and reporting maintenance concerns. The position supports compliance, cleanliness, and safe operations while maintaining courteous interactions with the public.

Key Responsibilities:

Include but are not limited to the following, as additional duties and responsibilities may be assigned:

Enforcement & Monitoring:

• Patrol assigned parking lots or routes and ensure compliance with posted rules and regulations.
• Issue violation notices and "parking owed" slips to unauthorized or unpaid vehicles.
• Record accurate vehicle data including time, location, and plate information.
• Use manual or digital tools for tire chalking, timing, and tracking vehicle returns.

Customer Interaction & Communication:

• Provide respectful, professional customer service and explain payment options or rules when needed.
• Deescalate situations calmly and involve a supervisor when necessary.
• Inform supervisor of unusual activity or hazards and complete incident reports as required.

Facility Maintenance & Safety:

• Clear trash and debris during patrols and report maintenance issues such as potholes, signage issues, or safety hazards.
• Assist with flipping signs, updating rate boards, or completing on-site projects when requested.

Documentation & Compliance:

• Submit complete, accurate shift reports, security logs, and timecards.
• Use electronic devices for data entry when applicable.
• Follow all company policies regarding cash handling, audit procedures, and uniform compliance.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Qualifications

Education & Experience: