Enforcement Ambassador

Pivot Parking, LLC; Fayetteville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Pivot Parking, LLC is seeking a Parking Enforcement Agent to patrol assigned areas, ensure compliance with parking regulations, and issue citations when needed. The role also involves assisting motorists and the public with information about regulations and payment procedures.

Responsibilities include handling citations documentation, reporting safety concerns, and maintaining enforcement equipment. Evening, weekend, and holiday shifts are common, and prior security or law enforcement experience

Qualifications

• High school diploma or equivalent; related training is a plus.
• Experience in parking enforcement, security, or law enforcement preferred.
• Knowledge of parking regulations and enforcement procedures.
• Strong communication and interpersonal skills with the public.
• Ability to work independently and exercise sound judgment.

Responsibilities

• Patrol assigned areas on foot or vehicle to identify violations.
• Issue citations and document details accurately.
• Assist the public with questions and parking guidance.
• Maintain and inspect enforcement equipment for proper function.
• Work evenings, weekends, and holidays as required.

Skills

Parking regulations knowledge

Strong communication skills

Ability to work independently

Physical fitness and stamina

Education

High school diploma or equivalent

Tools

Handheld citation devices

Chalk markers

Digital cameras

Job description

Description

(Full-time and Part-time positions available)

The Parking Enforcement Agent plays a vital role in ensuring compliance with parking regulations and maintaining order within designated parking areas. This position involves patrolling assigned areas, issuing citations for parking violations, and providing assistance to the public regarding parking regulations. The Parking Enforcement Agent serves as a representative of the parking authority, promoting public safety and efficient use of parking facilities.

Patrol and Monitoring

• Patrol assigned parking areas on foot, golf cart, or vehicle to identify parking violations, such as expired meters, improper parking, or unauthorized use of parking spaces.
• Monitor parking facilities for any signs of illegal activity, vandalism, or safety hazards, promptly reporting any concerns to supervisory staff or law enforcement.

Issue Citations

• Issue parking citations to vehicles found in violation of parking regulations, accurately documenting the infraction and location.
• Explain parking regulations to violators and provide information on citation payment procedures and appeals process.
• Ensure proper documentation and recording of issued citations, including license plate numbers, vehicle descriptions, and violation details.

Customer Service

• Provide courteous and professional assistance to the public, answering questions and providing information regarding parking regulations, payment options, and parking facilities.
• Address complaints or disputes related to parking citations, explaining the citation process and procedures for contesting violations.
• Assist motorists with vehicle lockouts, flat tires, or other minor vehicle-related issues as needed.

Equipment Maintenance

• Maintain and inspect parking enforcement equipment, such as handheld citation devices, chalk markers, and digital cameras, ensuring proper functionality and accuracy.
• Report any equipment malfunctions or deficiencies to supervisory staff for timely repair or replacement.

Disclaimer

The above job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required. Management reserves the right to modify, add, or remove duties as necessary to meet the needs of the organization.

Requirements

Qualifications

• High school diploma or equivalent; additional education or training in law enforcement, criminal justice, or related field is advantageous.
• Previous experience in parking enforcement, security, or law enforcement is preferred.
• Knowledge of parking regulations, traffic laws, and enforcement procedures.
• Strong communication and interpersonal skills, with the ability to interact professionally with the public and address conflicts or disputes effectively.
• Ability to work independently and make sound judgments in enforcing parking regulations.
• Physical fitness and stamina to patrol parking areas on foot or by golf cart for extended periods.

Working Conditions

• The Parking Enforcement Agent typically works outdoors, patrolling parking areas in various weather conditions, including heat, cold, rain, or snow.
• The position may require walking or standing for extended periods and occasional lifting of lightweight objects.
• Evening, weekend, and holiday work is common, depending on parking enforcement schedules and requirements.