Parking Citation Appeals Coordinator

The Chronicle Of Higher Education, Inc.; Norfolk (VA); On-site; USD 40,500 - 49,500; Full time

Job summary

The Chronicle of Higher Education, Inc. seeks an Administrative Support Coordinator in the PARKING FACILITIES department. This role manages the parking citation appeals process, handles third‑party customer program accounts, and ensures proper documentation within the parking management system.

Works with the Customer Service Manager and financial services to ensure accuracy. Requires considerable administrative experience in an office/university setting, strong MS Office skills, and proven

Qualifications

• Extensive knowledge of MS Office applications.
• Experience with parking management systems and related portals.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer-service abilities.
• Ability to manage multiple processes and improve efficiencies.

Responsibilities

• Manage the parking citation appeals process and notification of results.
• Serve as primary contact for customers in the Third-Party Customer program.
• Establish and maintain accounts in the parking management system.
• Collaborate with Customer Service Manager and financial services to ensure account accuracy.

Skills

MS Office

Parking management system

Customer service

Communication

Problem solving

Training customers

Tools

T2 Flex PMS

DMV mainframe access

Job description

The Chronicle of Higher Education, Inc. seeks an Administrative Support Coordinator in the PARKING FACILITIES department. This role manages the parking citation appeals process, handles third‑party customer program accounts, and ensures proper documentation within the parking management system.

Works with the Customer Service Manager and financial services to ensure accuracy. Requires considerable administrative experience in an office/university setting, strong MS Office skills, and proven