Parking Ambassador

Sundance Mountain Resort; Provo (UT); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Employee discounts on dining and resor

Active Season Pass

Job summary

Sundance Mountain Resort is seeking a Parking Ambassador in Provo, UT. The role is part-time/seasonal, non-exempt, with $19.00 per hour and variable shifts, including weekends and holidays. You will greet guests, direct parking, and provide information about lodging, dining, and activities while upholding resort policies.

Responsibilities include assisting disabled guests, maintaining parking area cleanliness, and communicating effectively via radio to support operations and guest satisfaction.

Qualifications

• Proven ability to provide friendly, professional guest service.
• Ability to communicate clearly with guests and staff.
• Comfort working in a fast-paced resort environment.

Responsibilities

• Greet guests warmly and direct them to the appropriate parking area.
• Assist in maximizing parking inventory for events and high-volume days by guiding guests into stalls.
• Assist disabled passengers into and out of vehicles.
• Demonstrate knowledge about property including lodging, dining, shops, and activities.
• Provide helpful information about day’s opportunities and directions to venues.
• Share Sundance’s land preservation and environmental commitment when appropriate.
• Resolve guest concerns with empathy and professionalism.
• Recognize lodging and resort parking passes and direct accordingly.
• For lodging check-ins, obtain guest last name and radio to the gate house for smooth arrival.
• Direct guests and employees to suitable parking areas to prevent congestion.
• Inform guests of parking rates and assist with vehicle registration.
• Operate radio to communicate with base and other vehicles.
• Ensure cleanliness of parking lots and pathways.
• Assist in salting ice patches and shoveling snow for safe walkways.

Skills

Guest service

Communication

Teamwork

Tools

2-way radio

Job description

$19.00/hr

Variable shifts 8 AM – 4:30 PM and, or 4 PM-9 PM, Monday through Sunday

Weekends & Holidays Required

Non-Exempt/Hourly

Summary

The Parking Ambassador is the first impression the guest has of the resort and creates an inviting, organized, and efficient sense of arrival for our guests. Their primary focus is on guest service and providing necessary information and directions for all Sundance guests.

Job Title:

PARKING AMBASSADOR

Rate of Pay:

$19.00/hr

Shift:

Variable shifts 8 AM – 4:30 PM and, or 4 PM-9 PM, Monday through Sunday

Part Time/ Seasonal position

Weekends & Holidays Required

FLSA Status:

Non-Exempt/Hourly

Key Responsibilities

• Warmly greet guests in a friendly and professional manner directing them to the appropriate parking lot for their needs.
• Assist in maximizing the parking inventory for events and high-volume days by directing the guest into an individual parking stall.
• Assist disabled passengers into and out of vehicle.
• Demonstrate knowledge about all aspects of the property including lodging, dining, shops, mountain recreation, events, activities, and their locations.
• Provide helpful information about opportunities of the day including answering questions and giving directions to their desired venue.
• Share the Sundance story of land preservation and environmental commitment as the occasion arises.
• Pacify disgruntled guests utilizing exceptional people skills.
• Recognize lodging and other resort issued parking passes and direct accordingly.
• For lodging check-ins, obtain the guest's last name and radio to the gate house to contribute to a seamless arrival.
• Direct guests and employees to suitable parking area to prevent congestion and promote exceptional guest service.
• Inform guests of parking lot rates and assist guests in getting their vehicles registered.
• Operate radio to communicate with base and other vehicles.
• Ensure cleanliness of parking lots and pathways.
• Help in maintaining safe walkways for guests by salting ice patches and shoveling snow.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Use of a 2-way radio.
• Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
• The employee is regularly required to lift and/or move 20 pounds, frequently required to lift and/or move 35 pounds, and must occasionally lift and/or move up to 50 pounds.

Benefits

• Employee discounts on dining and resort amenities.
• Active Season Pass

Disclaimer

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.