ParkerStore Support Specialist

Triad-Technologies-LL; Elyria (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Triad-Technologies-LL is seeking a full-time Retail Customer Service Associate for ParkerStore locations. You will assist customers in-store, by email and on the phone, and help maintain the store standards while fabricating hose assemblies and operating related tools.

The role requires a High School diploma and 2–3 years of related experience, with strong interpersonal skills and the ability to lift up to 50 pounds. Overtime and after-hours support may be required.

Qualifications

• High School diploma (or equivalent).
• Two to three years of related work experience preferred.
• Excellent interpersonal and telephone skills.
• Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and Triad employees.
• Strong mathematical skills (add, subtract, multiply, and divide in all units).
• Able to use tape measures, micrometers and other measurement tools.
• Able to interpret technical instructions and handle multiple variables.

Responsibilities

• Provide customer service for in-store, email, and phone ParkerStore customers.
• Fabricate hydraulic, industrial and pneumatic hose assemblies as required.
• Safely operate saws, crimpers and other power tools.
• Coordinate pick up transactions and locate/pull orders.
• Perform data entry for ParkerStore operations and inventory.
• Maintain cycle counts, stock shelves and transfer product between locations.
• Assist in creating showroom displays and support marketing programs.
• Open/close store with manager and support after-hours emergencies when needed.
• Drive to deliver/pick up materials as needed and perform other duties as assigned.

Education

High School diploma

Tools

Prophet21

Job description

This individual provides customer service for in-store, email, and phone ParkerStore customers. M-F 7:30am- 5pm; Full-time hourly position.Maintaining the Retail Business Unit Quality Standards: Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all ParkerStores at all times.Maintains personal relationships with existing store customers and develops relationships with new customers.Identifies and fulfills customer product and/or service requirements.Fabricates hydraulic, industrial and pneumatic hose assemblies to fulfill customer needs.Safely operates saws, crimpers and other power tools needed.Coordinates pick up transactions at the counter including locating and pulling orders as required.Performs computer data entry related to all areas of ParkerStore operations.Performs accurate cycle counts, orders products, transfers product to other locations, receives and stocks shelves with inventory.Works with store manager to maintain a professional store showroom appearance, assists in creating new displays and implements related marketing programs.Performs daily/weekly cleaning of store and bathroom(s).Along with the manager, is responsible for opening and closing the store.May serve as on-call for after-hours customer emergencies.Drives to deliver and pick up materials as needed.Other duties as assigned.High School diploma (or equivalent)Two to three years of related work experience preferred.Must have excellent interpersonal and telephone skills.Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees.Reads and follow written work instructions.Possess strong mathematical skills- add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Utilizing tools such as tape measures, micrometersAble to define problems, collect data, establish facts and draw valid conclusions.Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Excellent attention to detailMust be able to handle products (inventory) up to 50 pounds.Must be willing to work overtimeMust be willing to support after-hour emergency calls during nights and weekends, as necessaryPossess accurate keyboarding skills (for data entry). To perform this job successfully, an individual should have Microsoft Office and Outlook knowledge. Knowledge of Prophet21 software and other vendor computer systems are preferred.Individuals must be willing to take a Mechanical Aptitude test.