Park Operations Lead: Reservations & Guest Experience

NRPA Leadership Development Network; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Paid time off

Disability coverage

401(k) retirement plan

Job summary

Memorial Park Conservancy in Houston, TX seeks a Park Services Supervisor to lead the Park Services Team in administering reservations, permits, rentals, and parking programs at Memorial Park. You will oversee front desk operations, customer service standards, staff training, and visitor communications to deliver consistent service.

Reporting to the Park Operations Manager, you will coordinate with operations, marketing, and engagement to ensure smooth reservation execution, revenue tracking,

Qualifications

• Five (5) or more years of professional experience in parks, recreation, hospitality, visitor services, facility operations, event management, or a related field; at least two (2) years in a supervisory capacity.
• Advanced knowledge of customer service, visitor engagement, and public facility operations.
• Proven ability to supervise, train, schedule, and support front-line customer service or visitor services staff.
• Experience coordinating reservations, rentals, permits, events, vendor services, and other customer-facing operations, including budget support and revenue-generating activities.
• Proficiency with Microsoft Office and digital work order or asset management systems.
• Valid Texas driver’s license.

Responsibilities

• Oversee all park reservations and permit processes, including picnic areas, pavilions, facility rentals, parking permits, fitness permits, food vendor permits, film and photography permits, and premier rentals.
• Review, approve, and process reservation and permit applications while ensuring compliance with park policies, deadlines, and operational requirements.
• Maintain reservation management systems and ensure data accuracy.
• Develop and maintain reservation, permitting, and event coordination procedures, training materials, and operational standards.
• Serve as the primary liaison for park users, vendors, event organizers, and permit holders throughout the reservation and permitting process.
• Collect fees, deposits, and revenues; process refunds when applicable; and monitor earned revenue performance.
• Coordinate logistics, scheduling, and communication for reservations, permit holders, vendors, and premier rentals
• Partner with Park Operations to ensure successful reservation execution, site preparation, and post-reservation restoration.
• Lead the delivery of exceptional customer service for park visitors, permit holders, vendors, event participants, and community partners.
• Respond to inquiries, resolve concerns, and provide accurate information regarding park facilities, programs, events, and services.
• Maintain a welcoming, professional, and inclusive visitor experience across park facilities and reservable spaces.
• Monitor visitor activity and facility usage, identify concerns, and communicate operational, maintenance, safety, or visitor issues to appropriate staff.
• Educate park users on park rules, policies, and responsible use of park amenities.

Skills

Customer service

Supervisory experience

Staff training

Budget management

Microsoft Office

Reservations coordination

Tools

Reservation management systems

Job description

Memorial Park Conservancy in Houston, TX seeks a Park Services Supervisor to lead the Park Services Team in administering reservations, permits, rentals, and parking programs at Memorial Park. You will oversee front desk operations, customer service standards, staff training, and visitor communications to deliver consistent service.

Reporting to the Park Operations Manager, you will coordinate with operations, marketing, and engagement to ensure smooth reservation execution, revenue tracking,