Park Team Member

Kids Empire; West Chicago (IL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Employee Assistance Program (EAP)

Pet Insurance

Recreational Discounts

401(k) Matching

Job summary

Kids Empire in West Chicago, IL seeks Team Members to be the first point of contact for guests, ensuring a welcoming and safe park experience. You will greet guests, process check-ins on IPad, handle payments, and maintain clean, stocked surfaces throughout the facility.

Ideal candidates communicate well, enjoy working with children, and can stay organized in a fast-paced environment. Weekend and holiday availability is required to support park operations.

Qualifications

• Work weekends and holidays.
• Able to work with children.
• Operate an IPad.
• Good communication skills, and customer service skills.
• Work independently.
• Read and write in English.

Responsibilities

• Greet guests, assist and ensure they feel comfortable in the park.
• Operating the check-in process by having guests sign the liability waiver and collecting guest information on an IPad.
• Operates the front cash counter for receiving the exact bill amount, handling cash or card payments, and providing exact change when paid in cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and communicates with management to reorder snacks from vendors to replenish stock.
• Walks the floor to ensure safety and that guests follow park rules.
• Cleans restrooms and sanitizes park structures.
• Assist in family events and ensures events operate efficiently.
• Other duties assigned.

Skills

Customer service

Communication

Read/Write English

Work with children

Operate IPad

Work independently

Weekend availability

Job description

OBJECTIVE

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Description

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Essential Job Functions

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

Physical Demands

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Employee Assistance Program (EAP)
• Pet Insurance
• Recreational Discounts
• 401(k) Matching

Qualifications

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English