Park Team Lead

CircusTrix, LLC; Everett (WA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k eligibility

Job summary

CircusTrix, LLC is seeking a Team Lead to oversee shifts and ensure excellent customer service in Everett, Washington. This entry-level position involves supporting the management, assisting Team Members, and executing park operations smoothly.

The ideal candidate should possess leadership skills, a high school diploma or equivalent, and a willingness to work nights and weekends. Competitive compensation starts at $15/hr and includes benefits for full-time roles.

Qualifications

• 18 years of age or older.
• Minimum of 6 months of work experience in high-volume customer service.
• Retail sales or amusement park experience is a plus.
• Available to work nights, weekends, and holidays.

Responsibilities

• Support park’s management team with leadership on the park floor.
• Jump in to assist when busy, providing necessary support to Team Members.
• Execute membership sales and identify sales opportunities.
• Help enforce safety policies and maintain a clean environment.

Skills

Leadership

Customer Service

Technology Proficiency

Reliability

Organization

Tools

MS Office Suite

Point of Sale (POS) systems

Job description

POSITION OVERVIEW

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience, ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience is considered a plus.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

RESPONSIBILITIES

Team Leads report to and support the park’s management team by being out in the park providing on‑the‑spot leadership where needed.

• When things are busy, they’re the first to jump in where help is needed most.
• They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.
• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands‑on support to Team Members by jumping into any department when extra help is needed (i.e., café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly.
• Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

PHYSICAL REQUIREMENTS

Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.

Ability to lift and/or move a minimum of 20 pounds.

Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

COMPENSATION AND BENEFITS

Compensation ranges from $15/hr based on qualifications and experience.

Full‑time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).