Park Store Lead - Guest Experience & Sales

Western National Parks; Willcox (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Premium PPO health plans with HSA/HRA

403(b) retirement plan with match

Paid holidays and vacation

Employee discount

Job summary

Western National Parks seeks a full-time Assistant Retail Park Store Manager to guide Chiricahua National Park's gift shop in Willcox, AZ. The role focuses on sales growth, customer service excellence, staff development, and strong partnerships with park staff.

As an ambassador of WNP and the NPS, you will manage operations, budgeting, and merchandising while ensuring high visitor satisfaction and compliance with laws and standards.

Qualifications

• High School diploma or GED required.
• Retail and POS experience (preferred).
• Supervisory experience (preferred).
• Valid REAL ID driver’s license.
• Computer skills including Internet, databases, and Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
• Knowledge of office equipment (printers, scanners, phones, etc.).
• Strong planning, organization, multitasking and communication skills.
• Knowledge of applicable Federal and state laws and professional business standards.
• Ability to pass NPS background check and Western National Parks employment screening.

Responsibilities

• Support day-to-day retail store operations.
• Provide excellent visitor and customer service.
• Manage store inventory levels, facilities and assets.
• Ensure clean and effective product merchandising.
• Help train, lead and retain staff.
• Monitor store initiatives to reach financial goals.
• Conduct inventory counts and reconcile results.
• Analyze store P&L and budgets; provide recommendations.
• Collaborate with NPS and WNP Home Office to develop educational products.
• Conduct daily/weekly/monthly sales monitoring and reporting.
• Supervise volunteers and WNP staff.
• Represent WNP and NPS to ensure meaningful visitor experiences.

Skills

Customer service

Leadership

Communication

Planning & organizing

Problem solving

Education

High School diploma or GED

Tools

MS Office

Internet & databases

SharePoint

Job description

Western National Parks seeks a full-time Assistant Retail Park Store Manager to guide Chiricahua National Park's gift shop in Willcox, AZ. The role focuses on sales growth, customer service excellence, staff development, and strong partnerships with park staff.

As an ambassador of WNP and the NPS, you will manage operations, budgeting, and merchandising while ensuring high visitor satisfaction and compliance with laws and standards.