Park Specialist: Visitor Services & Maintenance

State of Arkansas; Bismarck (AR); On-site; USD 36,000 - 53,000; Full time

Job summary

The Park Specialist is responsible for assisting in the daily maintenance, visitor services, and conservation efforts within Arkansas state parks. This role ensures that park facilities, landscapes, and public areas are well-maintained, safe, and accessible for visitors.

The Park Specialist also provides customer service, educates guests on park regulations, and supports recreation programs to enhance the overall visitor experience.

Qualifications

• Minimum six months of experience in customer service, bookkeeping, retail operations, or a related field.
• Compliance with department policies and ability to handle multiple tasks with accuracy.

Responsibilities

• Receives and confirms room reservations via telephone, accepts advance credit card deposits, and manages front desk operations.
• Greets and registers guests, assigns rooms, and ensures a smooth check-in process.
• Answers inquiries and provides information on hotel services, guest registration, travel directions, and local tourist attractions.
• Maintains accurate guest account records and posts charges accordingly.
• Totals and balances the cash register with recorded receipts, identifying and reconciling discrepancies.
• Compiles daily activity and transaction reports.
• May sell gift items, maintain office supply inventories, conduct security checks of the lodge and grounds, and assign tasks to custodial staff.
• Receives, transfers, displays, and promotes merchandise.
• Opens and closes facilities, prepares deposits, and assists with daily operational reporting.
• Monitors and coordinates inventory activities, prepares inventory orders, and maintains data in relevant databases.
• Verifies inventory records and ensures accurate tracking of supplies and equipment.
• Ensures the assigned facility is clean, organized, and meets housekeeping standards.
• Performs monetary transactions and operates a cash register as needed.
• May serve as a lead worker by training and guiding staff, setting work plans and deadlines, providing instructions, and reviewing completed tasks for accuracy and compliance.
• Provide friendly and informative customer service to park visitors, answering questions about park features, rules, and activities.
• Enforce park policies and regulations to ensure public safety and proper park usage.
• Report safety hazards and ensure compliance with state and federal regulations.
• Help enforce emergency protocols during severe weather conditions or incidents.
• Support special events and recreation programs by setting up and assisting as needed.

Skills

Customer service

Bookkeeping

Retail operations

Organization

Cash handling

Inventory control

Lead / supervisory

Tools

Microsoft Office

Job description

The Park Specialist is responsible for assisting in the daily maintenance, visitor services, and conservation efforts within Arkansas state parks. This role ensures that park facilities, landscapes, and public areas are well-maintained, safe, and accessible for visitors.

The Park Specialist also provides customer service, educates guests on park regulations, and supports recreation programs to enhance the overall visitor experience.