Park Ranger: Visitor Services & Resource Steward

U.S. Fish and Wildlife Service (USFWS); Newburyport (MA); On-site; USD 42,000 - 55,000; Full time

Job summary

U.S. Fish and Wildlife Service in Massachusetts seeks a frontline supervisor to lead the fee collection program at a refuge entrance station, oversee up to three seasonal fee collectors and volunteers, and ensure accurate handling of funds and passes.

You will provide visitor information, deliver educational programming, coordinate with law enforcement and maintenance, and support public safety and resource protection while delivering high-quality customer service.

Qualifications

• Specialized experience in handling cash, checks and credit cards.
• Experience training and supporting interns/volunteers.
• Ability to provide accurate information to the public and manage resources.

Responsibilities

• Lead the fee collection program and supervise up to three seasonal collectors and volunteers.
• Ensure proper cash handling, receipts, passes, and permits with accountability.
• Prepare monthly reports, maintain fee/pass tracking, and troubleshoot data issues.
• Direct crowd/traffic flow, coordinate with Refuge Law Enforcement for safety.
• Provide accurate visitor information and educational programming to the public.
• Monitor facilities for health and safety and assist with maintenance and cleanups.

Skills

Cash handling

Public interaction

Leadership

Staff training

Education

Graduate level education related to the duties

Bachelor's degree (SAA) in a related field

Tools

Cash register

Credit card reader

Job description

U.S. Fish and Wildlife Service in Massachusetts seeks a frontline supervisor to lead the fee collection program at a refuge entrance station, oversee up to three seasonal fee collectors and volunteers, and ensure accurate handling of funds and passes.

You will provide visitor information, deliver educational programming, coordinate with law enforcement and maintenance, and support public safety and resource protection while delivering high-quality customer service.