Park Ranger Assistant

The Phoenix Zoo; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

The Phoenix Zoo is seeking a Seasonal Park Ranger Assistant to support Park Rangers during the ZooLights season. You will assist in parking lot management, patrol event areas, and help ensure guest safety and excellent service across venues.

Shifts run November through mid-January, mostly evenings and some weekend daytime parking shifts. Some positions may extend into April with varying hours based on availability and events.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and training preferred.
• Strong verbal and written communication skills; ability to communicate effectively with guests and staff.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Provides quality guest service with a friendly, helpful, positive, and professional attitude.
• Assists in parking lot management by directing guests and patrolling lots on foot.
• Maintains safety and security presence, monitors activity and private events, and enforces rules at ZooLights venues.
• Helps manage access points to group events by watching barriers and providing information to guests.
• Responds to missing guests and reunites them with their parties.
• Provides general information and answers guests’ questions.
• Monitors entry/exit points to deter unauthorized entry or alcohol violations.
• Lifts and installs standard propane tanks, crowd barricades, traffic control equipment, and other gear.

Skills

Customer service

Communication

Stamina

Flexibility

Independence

Education

High school diploma

Job description

Job Title:

Seasonal Park Ranger Assistant

Department: Park Rangers

Supervisor: Director of Park Services

Supervises: None

FLSA Status: Part Time, Seasonal, Non-Exempt

Pay: $18.50

General Statement:

The Park Ranger Assistant provides support to Park Rangers by assisting in the management of the parking lots, providing a safety & security presence at a variety of ZooLights event venues, patrolling event areas, monitoring guest security barriers, reuniting lost guests, answering guest questions, and providing overall exceptional customer service to guests and staff.

Duration of Season & Hours:

Our ZooLights season is from November to mid-January.

• Hiring in September. Training in October.
• From November 1 through January 18, shifts can range from 3 – 8 hours long. Mostly evening shifts and weekend daytime parking lot shifts. Shifts are based on your availability; your hours could increase once ZooLights starts.
• Qualified Ranger Assistants may be invited to stay on through April with evening and primarily weekend shifts available. Weekday shifts may also be available during March Spring Break.

Essential Duties:

1. Provides quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive, and professional) working attitude and appearance.
2. Assists Park Rangers in parking lot management by directing guests to parking spaces and patrolling lots as assigned on foot.
3. Provides a safety & security presence throughout the ZooLights footprint, including but not limited to monitoring firepits, monitoring play equipment, providing alcohol control, and monitoring private events on foot while always demonstrating exceptional customer service.
4. Helps control access points to group events by watching barriers, as well as provides event information to guests.
5. Responds to reports of missing guests and reunites guests with appropriate parties.
6. Provides general information to guests and answers guests’ questions.
7. Monitors entry and exit points to ensure guests do not leave the Zoo with alcohol or enter the Zoo without paid admission.
8. Lift and install standard propane tanks, crowd barricades, traffic control equipment, and other equipment.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments.)

Qualifications:

1. High school diploma or equivalent required.
2. Customer service experience and training preferred.
3. Strong verbal and written communication skills; ability to communicate effectively with guests and staff.
4. Ability to work under pressure in a fast-paced environment.
5. Availability to workdays and/or evenings any day during the week as well as the evenings of Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
6. Ability to work independently with little to no supervision.
7. Ability to lift 40 lbs., stand up to 5 hours at a time, and be capable of walking at least 2.5 miles (ZooLights footprint) a shift.
8. Ability to pass pre-employment background check and drug test.