Park Ranger

Northgate Resorts; Williamsburg (VA); On-site; USD 18,000 - 28,000; Full time

Job summary

Northgate Resorts in Williamsburg, VA, is seeking a Park Ranger for seasonal, full-time or part-time employment. You will enforce park rules, assist in emergencies, and document issues in our reservations system to ensure guest safety and a quality experience.

The role requires previous security experience, strong communication and customer service skills, and the ability to multi-task in a fast-paced environment. Nights, weekends, and holidays are required.

Qualifications

• Previous security experience required.
• Basic computer skills required.
• Excellent communication, customer service, and problem-solving skills are essential.
• Strong attention to detail, speed, and accuracy are necessary.
• Ability to multi-task and work in a fast-paced environment.
• Must be able to work nights, weekends, and holidays.
• Must work with minimal supervision.
• Maintain a positive work environment with customers, vendors, and team members.

Responsibilities

• Strictly enforce quiet hours and assist in emergencies.
• Respond to guest concerns, resolve conflicts, and document issues in reservations system; escalate as needed.
• Complete incident reports and ensure park buildings, equipment, and amenities are secure.
• Monitor reservations system to view occupancy and openings; communicate issues to next shift.
• Participate in other projects and duties as assigned.

Skills

Strong communication

Customer service

Problem solving

Attention to detail

Multi-tasking

Night/ weekend work

Work with minimal supervision

Driver’s license

Education

Previous security experience

Tools

Basic computer skills

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Park Ranger is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a SEASONAL, full-time or part-time position and reports to the Park Services Supervisor.

Duties & Responsibilities

• Guest Interactions
  • Strictly enforce quiet hours
  • Assist in emergencies
  • Promptly respond to guest concerns, resolve/de-escalate conflicts, and document issues within our reservations management system; escalating issues as needed:
  • Drunk or disorderly guests, Noise complaints, Animal complaints, and verification of reservation to ensure all parties allowed on the premises
  • Assist with simple maintenance issues and late arrivals and check-ins
• Other Essential Duties
  • Complete incident reports as required
  • Ensuring buildings, equipment, and amenities are locked around the park
  • Understand reservations system to view occupancy and openings
  • Document any guest issues in reservation systems and record for the next shift
  • Participate in other projects and activities as assigned

Education/Training/Experience

• Previous security experience required

Qualifications/Requirements

• Basic computer skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
• Valid Driver’s License required

Essential Physical Demands

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.