Park Ranger

Northgate Resorts Jellystone Park; New York (NY); On-site; USD 35,000 - 45,000; Part time

Job summary

Northgate Resorts Jellystone Park is seeking a Park Ranger to enforce rules and enhance guest experiences. This seasonal position requires effective problem-solving and customer service skills.

The role involves guest interactions, including responding to concerns and managing conflicts. Additionally, the Ranger must complete incident reports and assist with maintenance issues. Candidates should have previous security experience and be available nights and weekends.

Qualifications

• Required to work nights, weekends, and holidays.
• Strong work ethic and a positive attitude.
• Valid Driver’s License required.

Responsibilities

• Enforce park rules to ensure quality guest stay.
• Assist in emergencies and resolve guest concerns.
• Complete incident reports as required.

Skills

Basic computer skills

Excellent communication

Customer service

Problem-solving skills

Attention to detail

Ability to multi-task

Education

Previous security experience

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Park Ranger is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a SEASONAL, full-time or part-time position and reports to the Facilities Manager.

DUTIES & RESPONSIBILITIES

• Guest Interactions
  • Strictly enforce quiet hours
  • Assist in emergencies
  • Promptly respond to guest concerns, resolve/de‑escalate conflicts, and document issues within our reservations management system; escalating issues as needed:
    • Drunk or disorderly guests, noise complaints, animal complaints, and verification of reservation to ensure all parties allowed on the premises
  • Assist with simple maintenance issues and late arrivals and check‑ins
• Other Essential Duties
  • Complete incident reports as required
  • Ensure buildings, equipment, and amenities are locked around the park
  • Understand reservations system to view occupancy and openings
  • Document any guest issues in reservation systems and record them for the next shift
  • Participate in other projects and activities as assigned

EDUCATION / TRAINING / EXPERIENCE

• Previous security experience required

QUALIFICATIONS / REQUIREMENTS

• Basic computer skills
• Excellent communication, customer service, and problem‑solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi‑task and work in a fast‑paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner that allows good relationships with customers, clients, vendors, coworkers, and management
• Valid Driver’s License required

ESSENTIAL PHYSICAL DEMANDS

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.