Park Experience & Events Ambassador

SeaWorld; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admission tickets

Park discounts on food, merchandise,等

Scholarship opportunities

Exclusive employee events and raffles

Job summary

SeaWorld Orlando is seeking enthusiastic Ambassadors to join the Operations team. You will help execute in-park entertainment, assist with events, manage crowd flow, and ensure a safe, high-quality guest experience.

This role emphasizes teamwork, flexibility, and strong guest service. You should be prepared to work indoors and outdoors, lift up to 50 lbs, and stand for long periods while delivering memorable experiences.

Qualifications

• Must be at least 18 years old.
• Strong team player.
• Commitment to exceptional guest service.
• Strong communication, interpersonal and multi-tasking skills.
• Ability to pass all necessary training.
• Ability to remain calm, troubleshoot and make quick decisions in stressful situations.
• Ability to thrive in a fast-paced environment.
• Ability to stand and walk for entire shift.
• Ability to climb on ladders, stadium steps, and uneven surfaces.
• Ability to lift up to 50 lbs. and push/pull up to 300 lbs. on a cart with assistance.
• Ability to train on and properly use protective gear.
• Comfortable working around water and animals.
• Must be able to work indoors/outdoors in all weather conditions.
• Scheduling flexibility
• Valid state driver’s license preferred
• Bilingual skills highly desirable

Responsibilities

• Support the execution of all in-park entertainment offerings, including concerts, parades, and special events, as part of the Operations team
• Play a vital role in delivering seasonal consumer events (festivals, holiday celebrations, and limited-time offerings), ensuring operational excellence and a high-quality guest experience
• Assist with park buyouts and exclusive private events, helping deliver a seamless and elevated experience for clients and guests
• Work closely with Operations leadership and cross-functional teams to ensure events run safely, efficiently, and on schedule
• Provide clear, friendly, and accurate information to guests regarding event details, locations, and park offerings
• Help manage event flow, including crowd control, access points, and seating areas to maintain safety and efficiency
• Maintain strong awareness of event timelines and operational needs to support successful execution
• Deliver exceptional guest service by anticipating needs, resolving concerns, and creating memorable experiences
• Maintain cleanliness, organization, and presentation standards across all event and guest-facing areas
• Represent the park with professionalism, energy, and a strong commitment to quality in every interaction
• Perform additional operational duties as assigned to support overall park and event success

Job description

SeaWorld Orlando is seeking enthusiastic Ambassadors to join the Operations team. You will help execute in-park entertainment, assist with events, manage crowd flow, and ensure a safe, high-quality guest experience.

This role emphasizes teamwork, flexibility, and strong guest service. You should be prepared to work indoors and outdoors, lift up to 50 lbs, and stand for long periods while delivering memorable experiences.