Park Events & Guest Experience Ambassador

Entertainment Places; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets and passes

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking enthusiastic Ambassadors to support in-park entertainment and events, including concerts, parades, and private bookings. You'll join the Operations team to help deliver a safe, seamless, and memorable guest experience.

Role involves assisting with crowd flow, information delivery, event setup and breakdown, and maintaining clean, welcoming areas. The position emphasizes teamwork, guest service, and the ability to adapt in a fast-paced

Qualifications

• Must be at least 18 years old.
• Commitment to exceptional guest service.
• Strong communication and interpersonal skills.
• Ability to pass all required training.
• Ability to work in a fast-paced environment.
• Willingness to work indoors/outdoors in all weather.

Responsibilities

• Support execution of all in-park entertainment offerings, including concerts, parades, and special events, as part of the Operations team
• Play a vital role in delivering seasonal consumer events (festivals, holiday celebrations, and limited-time offerings), ensuring operational excellence and a high-quality guest experience
• Assist with park buyouts and exclusive private events, helping deliver a seamless and elevated experience for clients and guests
• Work closely with Operations leadership and cross-functional teams to ensure events run safely, efficiently, and on schedule
• Provide clear, friendly, and accurate information to guests regarding event details, locations, and park offerings
• Help manage event flow, including crowd control, access points, and seating areas to maintain safety and efficiency
• Maintain strong awareness of event timelines and operational needs to support successful execution
• Deliver exceptional guest service by anticipating needs, resolving concerns, and creating memorable experiences
• Maintain cleanliness, organization, and presentation standards across all event and guest-facing areas
• Represent the park with professionalism, energy, and a strong commitment to quality in every interaction
• Perform additional operational duties as assigned to support overall park and event success

Skills

Guest service

Team player

Clear communication

Multitasking

Bilingual

Stamina

Job description

SeaWorld Parks & Entertainment in Orlando is seeking enthusiastic Ambassadors to support in-park entertainment and events, including concerts, parades, and private bookings. You'll join the Operations team to help deliver a safe, seamless, and memorable guest experience.

Role involves assisting with crowd flow, information delivery, event setup and breakdown, and maintaining clean, welcoming areas. The position emphasizes teamwork, guest service, and the ability to adapt in a fast-paced