Park Assistant Manage

Kids Empire; Villa Park (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A children's amusement park in Villa Park is seeking a Park Assistant Manager to oversee daily operations and ensure an enjoyable experience for all guests. The ideal candidate will supervise staff, manage guest interactions, and maintain high safety standards. Leadership and strong communication skills are essential for this role, requiring a high school diploma and the ability to work during weekends and holidays. Interested applicants should apply to join our dynamic team.

Qualifications

• Work weekends and holidays.
• Able to work with children.
• Ability to make effective decisions in a fast-paced environment.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Responsibilities

• Supervise staff and ensure satisfactory job performance.
• Handle guest complaints and ensure satisfaction.
• Assist the Park Manager with training and development.
• Maintain safety and cleanliness in the park.
• Schedule and coordinate family events.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Education

High school diploma or equivalent qualification

Tools

iPad

Job description

Overview

Join to apply for the Park Assistant Manager role at Kids Empire.

OBJECTIVE: As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Manager are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Responsibilities

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and request needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures: tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.