Park Assistant Manager

Kids Empire; West Chicago (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Dental and Vision

EAP

Life Insurance

AD&D Insurance

Pet Insurance

Employee discounts

Job summary

Kids Empire in West Chicago, IL seeks a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, engaging guest experience. You will handle check-in, manage front desk transactions, and support the Park Manager with training and audits.

You'll lead a team, resolve guest concerns, and uphold high standards of service while interacting with families and children of all ages. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent required.
• Ability to work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership and organizational abilities.
• Decision-making in a fast-paced environment.
• Commitment to safety and emergency preparedness.
• Read and write in English.

Responsibilities

• Attend to guests quickly and make them feel welcome.
• Supervises employees to meet production and service goals.
• Assist Park Manager with training and auditing.
• Lead a positive staff environment.
• Open and close the park with proper protocols.
• Manage check-in using iPad and collect liability waivers.
• Process billing transactions accurately at the front desk.
• Monitor safety and enforce attendance rules.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Conflict resolution

Organizational skills

Decision making

Safety awareness

English literacy

Education

High School Diploma

Tools

iPad

Job description

OBJECTIVE

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Description

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) matching

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.