Park Administrative & Guest Services Specialist

Virginia State Parks; Pocahontas (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare plans

Vacation leave

Retirement plan

Disability plan

Employer-paid life insurance

Deferred compensation

Job summary

Pocahontas State Park is hiring a dedicated Contact Ranger to provide top‑notch customer service at the park’s Contact Station. You will handle transactions, answer guest questions, and support campground and cabin registrations while ensuring accurate revenue reconciliation.

The role requires friendly, professional interactions with visitors, the ability to work varied shifts including weekends and holidays, and participation in mandatory trainings.

Qualifications

• Demonstrated experience delivering high-quality customer service in a fast-paced, visitor-focused environment.
• Proven experience working in a professional park setting, engaging positively with park visitors and collaborating with team members.
• Skilled in operating point-of-sale systems, accurately processing transactions, making change, and reconciling daily revenue for registers.

Responsibilities

• Provide coverage at the Contact Station, and other retail locations, as needed.
• Provide high-quality customer service and accurate, detailed information on state parks, fees, rules and regulations, directions, pricing, annual passes, trail information, park interpretive programs, and local area attractions to park visitors.
• Collect appropriate fees, sell merchandise, and register overnight and day-use rentals using a computer point of sale system.
• Responsible for reconciling revenue for registers.
• Perform administrative duties such as answering calls, composing arrival information for guests, copying, filing, and inventory, and other duties as assigned.
• Perform daily cleaning duties to ensure contact station upkeep.
• Position requires working various shifts of up to 8 hours a day including days, evenings, weekends and holidays.
• Memorial Day, July Fourth, and Labor Day are mandatory workdays.
• Required to attend mandatory paid trainings.

Skills

Customer service

Retail / visitor engagement

Cash handling

Tools

Point-of-sale system

Job description

Pocahontas State Park is hiring a dedicated Contact Ranger to provide top‑notch customer service at the park’s Contact Station. You will handle transactions, answer guest questions, and support campground and cabin registrations while ensuring accurate revenue reconciliation.

The role requires friendly, professional interactions with visitors, the ability to work varied shifts including weekends and holidays, and participation in mandatory trainings.