Pari-Mutuel Operations Supervisor

The Rose Gaming Resort; New Orleans, Northern (LA, KY); On-site; USD 21,000 - 25,000; Full time

Job summary

Fair Grounds Race Course in New Orleans is seeking a Line Supervisor to direct mutuel line functions and ensure accurate wagering transactions. You will oversee staff, maintain cash controls, and ensure compliance with racing regulations and company standards.

The role requires strong communication, a customer-service mindset, and the ability to operate in a high-volume, fast-paced environment. This is a full-time, on-site position at our New Orleans facility.

Qualifications

• Must be 21 years or older.
• Able to obtain a Racing License from the Louisiana Racing Commission.
• Be a self-starter with minimum supervision.
• Work in a high-volume environment and maintain accuracy.
• Excellent verbal communication with strong attention to detail.

Responsibilities

• Direct mutuel line functions processing wagering transactions via totalizator terminals.
• Oversee and motivate mutuel line staff to meet individual and unit goals.
• Maintain a positive, collaborative work environment focused on service quality.
• Reconcile daily cash handling and monitor cash flows at shift start/end.
• Ensure compliance with operational and regulatory requirements.
• Serve as front line liaison for terminals and resolve issues.
• Educate customers and cashiers about offerings and promotions.
• Process deposits and withdrawals via TwinSpires as applicable.
• Performs other duties assigned.

Skills

Verbal communication

Cash handling

Customer service

Education

High school diploma

Pari-mutuel industry experience desirable

Job description

Fair Grounds Race Course in New Orleans is seeking a Line Supervisor to direct mutuel line functions and ensure accurate wagering transactions. You will oversee staff, maintain cash controls, and ensure compliance with racing regulations and company standards.

The role requires strong communication, a customer-service mindset, and the ability to operate in a high-volume, fast-paced environment. This is a full-time, on-site position at our New Orleans facility.