Parental Patient Advocate

Native American Community Clinic; Minneapolis (MN); On-site; USD 33,062 - 35,817; Full time

Job summary

A community health center in Minneapolis seeks a compassionate Parental Patient Advocate to support parents and caregivers. This full-time position collaborates with clinical teams to offer assistance in addressing social needs, promoting family wellness, and navigating public benefits. Qualified candidates will have experience in case management or social services, a Minnesota Driver’s License, and knowledge of local resources. Flexible work hours and support are provided to empower families in need.

Qualifications

• 2+ years of experience in case management or social services.
• Active Minnesota Driver’s License with a clean driving record.
• Knowledge of local community resources and public benefits programs.
• Familiarity with health-related social needs.

Responsibilities

• Provide direct support to patients for social needs affecting health.
• Collaborate with the healthcare team to ensure culturally appropriate care.
• Assist patients the public benefits navigation.
• Lead parenting-focused classes and skills groups.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving skills

Education

Associate’s degree

Tools

Electronic health records

Microsoft Office Suite

Job description

Join to apply for the Parental Patient Advocate role at Native American Community Clinic.

Pay Range

This range is provided by Native American Community Clinic. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

Summary

The Native American Community Clinic (NACC) is a community health center in Minneapolis dedicated to serving urban Indigenous communities and other underserved groups. We are seeking a compassionate, dedicated, community-minded Parental Patient Advocate to join our team. This position plays a vital role in supporting parents and caregivers by promoting family unity and wellness, coaching parenting skills, facilitating classes, coordinating parenting resources, and providing support to families with CPS involvement. The Parental Patient Advocate works closely with clinical teams and community partners to reduce barriers, learn critical parenting skills, and improve family wholeness through culturally responsive, holistic support.

Responsibilities

• Provide direct support to patients in identifying and addressing social needs that impact health, including transportation, food insecurity, insurance enrollment, and other daily living concerns.
• Provide in-clinic support to patients by identifying barriers to completing medical, dental, and behavioral health treatment plans and developing solutions.
• Collaborate with the healthcare team to ensure patients receive comprehensive, integrated, and culturally appropriate care.
• Maintain accurate and timely documentation of patient interactions, services provided, and outcomes.
• Assist patients in navigating public benefits, including SNAP, Housing Support, and other relevant programs.
• Provide MNsure navigation and outreach for uninsured/underinsured patients and community members.
• Provide support and advocacy during interactions with CPS, tribal child welfare, or other agencies.
• Lead and coordinate parenting-focused classes and skills groups, such as Circle of Support, CPR/First Aid, car seat safety, and trauma-informed parenting workshops.
• Provide individualized coaching in the clinic and, when appropriate, in the home to reinforce practical parenting strategies and promote confidence in caregiving.
• Coordinate maternal child health meetings and contribute to multidisciplinary care planning.
• Conduct in-reach and outreach activities to assess needs, offer support, build trust, and connect families to services that improve health and long-term outcomes.
• Build and maintain partnerships with community organizations offering parenting classes, car seat programs, child development resources, early learning programs, and cultural supports.
• Maintain up-to-date, accessible resource directories related to parenting, benefits, child safety, counseling, traditional healing, food and transportation support, and other identified needs.
• Provide support in grant-related supply ordering, tracking, and reporting.
• Perform other duties as assigned.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Qualifications and Education Requirements

• 2+ years of experience working to support families in a case management, social service, or clinical capacity.
• Active Minnesota Driver’s License and clean driving record.
• Knowledge of local and/or tribal community resources and public benefits programs.
• Familiarity with health-related social needs and social determinants of health.
• Ability to work independently and collaboratively across interdisciplinary teams.
• Excellent communication, interpersonal, organizational, and problem‑solving skills.
• Proficiency with electronic health records and other relevant software (Ex. Epic, Microsoft Office Suite, etc.).
• Associate’s degree from a 2‑year college or technical school, or equivalent combination of education and experience.
• Strong commitment to health equity and serving diverse, underserved populations.
• Experience working with Indigenous communities or tribal entities preferred.

Competencies

• Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment

• Frequently required to stand, sit, bend, stoop, kneel or crawl.
• Continually required to walk, climb, balance, talk or hear.
• Frequently required to utilize hand and finger dexterity.
• Occasionally exposure to wet and/or humid conditions (non‑weather).
• Occasionally work near moving mechanical part.
• Occasionally work in high, precarious places.
• Occasionally work around fumes, airborne particles, or toxic chemicals.
• Occasional exposure to outside weather conditions.
• Frequently exposure to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate to loud.
• The employee must occasionally lift and/ or move more than 50 pounds / frequently lift and/ or move up to 25 pounds / continually lift and/ or move up to 15 pounds.
• Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception and ability to adjust focus.

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care