Medical Assistant

Native American Community Clinic; Minneapolis (MN); On-site; USD 38,000 - 48,000; Full time

Job summary

Native American Community Clinic is seeking a dedicated Medical Assistant to support patient care delivery in a fast-paced clinic in Minneapolis, MN. You will perform essential tasks such as taking vital signs, administering vaccines, assisting with exams and procedures, and maintaining the EMR.

Ideal candidates hold CMA certification with current BLS CPR and vaccination verification; 2+ years in a medical clinic is preferred.

Qualifications

• One year certificate from a college or technical school; or three to six months related experience and/or training; or an equivalent combination of education and experience.
• Two or more years of experience in a medical clinic setting preferred.

Responsibilities

• Perform and record vital signs, health screens, vision and hearing checks.
• Conduct patient call-backs and follow-ups as needed.
• Educate patients and prepare them for exams, tests, or procedures.
• Prepare equipment and assist with exams, tests and procedures.
• Sterilize instruments and manage biohazard waste.
• Administer immunizations and collect specimens as needed.
• Maintain and update the electronic medical record (EMR).
• Assist with retrieving patient records and organizing exams rooms.

Skills

Vital signs

Health screens

Immunizations

Lab procedures

EMR documentation

Communication

Education

One year certificate (college/technical school)

3–6 months related experience or training

2+ years medical clinic experience preferred

Tools

EMR system

Access

Outlook

Job description

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position is primarily responsible for assisting in the assessment, planning, implementation and evaluation of the delivery of patient care. This position is also responsible for providing individualized patient care to promote the restoration of health and achievement of patient health goals by performing the following duties.

DUTIES AND RESPONSIBILITIES

Core duties and responsibilities include the following:

• Performs and records: vital signs, health screens, vision checks, hearing checks, and other assessments.
• Performs patient call-backs, and follows-ups, as needed.
• Prepares, explains, educates and guides patients in preparation for exams, procedures, diagnostic tests, preparation for discharge, referral, follow-up, and/or re-scheduling.
• Prepares equipment for and assists with patient exams, tests and procedures.
• Cleans and sterilizes instruments and equipment and disposes of contaminated supplies. Participates in Performance Improvement and Quality Control, as instructed.
• Administers and documents immunizations for children and adults. Performs appropriate procedures, injections, and blood/urine collections. Assists with lab procedures, tests and processes, as instructed.
• Possesses knowledge of costs, billing, and coding procedures. Assures all biohazardous materials are properly disposed.
• Assist in training new staff.
• Performs all in-house lab tests independently and accurately. Maintains, organizes, and updates the electronic medical record.
• Assists with retrieving patient records, faxing records and documenting outcomes. Retrieves MIIC (Minnesota Immunization Information Connection) data.
• Checks, organizes, and resupplies exam rooms during and between patient visits and at the end of day.
• Organizes, cleans, and maintains the cleaning and sterilization area, as needed. Knows and understands the tools and equipment in each area.
• Orders appropriate and needed supplies and equipment. Correctly completes clinic forms and related procedures. Attends and participates in scheduled meetings.
• Participates in performance peer reviews.
• Reviews, understands, follows and applies policies and procedures outlined in the Employee Manual.
• Behaves in a professional, courteous, and engaging manner in all interactions.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

Education and/or experience

One year certificate from a college or technical school; or three to six months related experience and/or training; or an equivalent combination of education and experience. Two or more years of experience in a medical clinic setting preferred.

Certificates, licenses and registrations required

CMA certification. Current BLS CPR certification. Proof of current COVID-19 vaccination.

Computer skills required

Database Software (Access); Internet Software; Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); EMR (Electronic Medical Record) System.

COMPETENCIES

Diversity

Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics

Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Attendance/Punctuality

Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Interpersonal Skills

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgement

Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Organizational Support

Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Professionalism

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Teamwork

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Technical Skills

Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to stand, walk or sit.

Frequently required to utilize hand and finger dexterity.

Occasionally required to climb, balance, bend, stoop, kneel or crawl.

Frequently required to talk or hear.

Occasional exposure to bloodborne and airborne pathogens or infectious materials.

While performing the duties of this job, the noise level in the work environment is usually moderate.

The employee must occasionally lift and /or move more than 10 pounds; frequently lift and/or move up to 10 pounds.

Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception and ability to adjust focus.