RN Phone Triage Specialist – Community Health

Native American Community; Minneapolis (MN); On-site; USD 54,000 - 69,000; Full time

Job summary

Native American Community is seeking a Full-Time RN Phone Triage in Minneapolis, MN. The role focuses on managing patient calls, triage, and coordinating care per established protocols.

The RN will assess patient needs across ages, ensure timely interventions, and support care coordination with the Medical Director and nursing leadership. A Minnesota RN license and BLS CPR are required.

Qualifications

• Minimum 2 years of direct patient care in a clinic setting, preferably nursing triage.
• RN license active and unrestricted in Minnesota; BLS CPR; proof of COVID-19 vaccination.

Responsibilities

• Manage patient phone calls and triage (phone and walk-in) including communicating abnormal labs and orders.
• Assess patient concerns for all ages over the phone.
• Plan and advise treatment based on approved protocols.
• Complete prescription refills per company protocols.
• Hospital follow-up calls and protocol development.
• Collaborate with leadership on nursing projects.
• Attend meetings with Medical Director and care teams.
• Perform other duties requested by Medical Leadership.

Skills

Communication skills

Customer service

Case management

Teamwork

Independent work

Nursing triage

Education

RN license

BLS CPR

COVID-19 vaccination

Tools

EMR software

Job description

Native American Community is seeking a Full-Time RN Phone Triage in Minneapolis, MN. The role focuses on managing patient calls, triage, and coordinating care per established protocols.

The RN will assess patient needs across ages, ensure timely interventions, and support care coordination with the Medical Director and nursing leadership. A Minnesota RN license and BLS CPR are required.