Parent Relationship Leader

Legendary Sweat Payroll LLC; Temecula (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Legendary Sweat Payroll LLC in Temecula, CA seeks a friendly retail associate to greet customers, understand needs, and recommend products and services in a welcoming environment.

You will drive sales through cross-selling, manage transactions, stock shelves, and maintain store cleanliness and safety. Flexible evenings/weekends may be required.

Qualifications

• Must love dogs.
• HS diploma or equivalent; sales or customer service training is a plus.
• Experience in customer service or sales with a track record of meeting targets.
• Strong interpersonal skills: listening, empathy and clear communication.
• Desirable knowledge of retail operations and pet care products.

Responsibilities

• Engage in warm meet and greets, listen to customer needs, and guide product choices.
• Use sales techniques including cross-selling and bundles to maximize revenue.
• Provide outstanding customer service and follow up to build relationships.
• Assist front desk operations, process transactions, manage appointments, and maintain records.
• Collaborate with the team and participate in training to improve skills.

Skills

Love dogs

Interpersonal skills

Active listening

Empathy

Communication

Multitasking

Sales mindset

Education

High school diploma or equivalent

Job description

Key Responsibilities & Core Competencies

Engaging Meet and Greets

• Execute warm and personalized meet and greets with pet parents, creating a welcoming and inviting atmosphere.
• Listen attentively to customer needs, ask probing questions, and actively engage in conversations to understand their preferences and requirements.
• Showcase enthusiasm and knowledge about pet care products and services, demonstrating a genuine interest in helping customers meet their pets' needs.

2. Sales and Revenue Optimization

• Utilize effective sales techniques, such as cross-selling complementary products, bundling services, and highlighting promotional offers, to maximize revenue opportunities.
• Provide tailored product recommendations based on customer needs and preferences, emphasizing key features and benefits to drive sales conversions.
• Monitor close rates, analyze sales data, and identify opportunities for improvement to achieve or exceed sales targets.

3. Customer Experience Enhancement

• Deliver outstanding customer service throughout the meet and greet process, addressing customer inquiries, resolving concerns promptly, and ensuring a positive experience.
• Demonstrate deep product knowledge, answer customer questions accurately, and offer customized solutions to meet their pet care requirements.
• Foster long-term relationships with customers by providing personalized recommendations, follow up communication, and ongoing support.

4. Operational Excellence

• Assist in front desk operations, including processing transactions, managing appointments and reservations, and maintaining accurate records, to ensure smooth and efficient customer interactions.
• Support back-of-house activities such as inventory management, restocking shelves, and maintaining cleanliness and organization in storage areas.
• Adhere to safety, health, and sanitation standards, contributing to a safe and hygienic store environment for both customers and pets.

5. Team Collaboration and Support

• Collaborate effectively with team members and store leadership to achieve sales targets, operational goals, and customer service objectives.
• Communicate proactively with colleagues, share customer insights and feedback, and contribute ideas to enhance the overall customer experience.
• Participate in training programs, meetings, and ongoing development opportunities to enhance skills, product knowledge, and sales techniques.

Qualifications

• Must love dogs!
• High school diploma or equivalent; additional education or training in sales, customer service, or retail is a plus.
• Previous experience in customer service, sales, or a related field preferred, with a proven track record of achieving sales targets and delivering exceptional customer experiences.
• Strong interpersonal skills, including active listening, empathy, and effective communication, with the ability to engage customers effectively and build rapport.
• Knowledge of retail operations, sales techniques, and pet care products/services is desirable.
• Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
• Flexibility to work variable shifts, including weekends and holidays, based on business needs.

Requirements & Physical Demands

• Flexible work schedule to include evenings, weekends, and holidays
• Ability to lift and carry 20 pounds
• Ability to spend up to 100% of work time standing
• Advanced computer literac

Compensation details: 20-25 Hourly Wage