Assistant Store Manager

IPP - Independent Pet Partners; Mahtomedi (MN); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)/FSA

Life insurance policy (employer paid)

Short and long-term disability (employ

Pet insurance discount

PTO – 2 weeks in first year, 3 weeks 2

Parental Leave and Paw-Ternity

401(k) with employer match

Employee Assistance Program

Store Bonus Incentive Program

Growth opportunities

Employee discounts

Job summary

IPP - Independent Pet Partners is seeking an Assistant Store Manager in Minnesota to lead store operations and coach a team of associates. You will drive guest experience, promote pet health, and ensure smooth daily activities in a fast-paced retail setting.

The role emphasizes exceptional customer service, product knowledge, and strong leadership. A flexible schedule including evenings/weekends is required, with opportunities for growth and competitive benefits.

Qualifications

• Must be 18 years or older.
• Minimum 1 year of professional retail sales experience.
• Minimum 1 year of professional managerial experience.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills—verbal and written.
• Ability to work a flexible schedule including evenings and weekends.
• Strong time management and organizational skills.

Responsibilities

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge to meet customer needs and promote pet health.
• Coach and lead Team Members to achieve sales goals and a great guest experience.
• Oversee inventory activities including replenishment, counts, transfers, and shipments.
• Organize store events and promotions.
• Interact with pet parents in-person, via email, text, and phone.
• Handle front-end duties including cash register, bagging, and displays.
• Perform other duties from the Store Manager or Retail Management Team.

Skills

Customer service

Sales targets

Communication skills

Time management

Organizational skills

Flexible schedule

Job description

Position Purpose Section

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As an Assistant Store Manager, you make a difference in the lives of pets by influencing the performance and behavior of store Team Members under the direct supervision of the Store Manager. It is your responsibility to provide exceptional customer service, help increase store awareness, achieve business results, and assist with operational processes.

Description

Position Purpose Section Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As an Assistant Store Manager, you make a difference in the lives of pets by influencing the performance and behavior of store Team Members under the direct supervision of the Store Manager. It is your responsibility to provide exceptional customer service, help increase store awareness, achieve business results, and assist with operational processes.

Responsibilities

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge and suggestions to meet customer needs and promote pet health.
• Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals.
• Oversee all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Organize special store events and promotions.
• Positively interact with pet parents in-person, via email, text, and phone.
• Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• All other assigned duties from the Store Manager and/or any member of the Retail Management Team.

Requirements

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Minimum 1 year of professional retail sales experience.
• Minimum 1 year of professional managerial experience.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills-both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Time management and organizational skills.

Physical Demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair and dander.

Program And Benefits Section

Full-time team members enjoy the following:

• Medical, dental, and vision insurance
• Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
• $25K life insurance policy (employer paid)
• Short and Long-term disability (employer paid)
• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
• Paid Parental Leave and Paw-Ternity (paid Pet Adoption bonding time)
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
• Employee Assistance Program/ 24X7 – completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program
• Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs

$18.00-$21.15 per hour DOE/DOQ

Subject to change depending on State/City/County minimums.

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.

Salary Description

$18.00-$21.15 per hour DOE/DOQ